Support #6851
[Request ID :##3487##] : 0096167 single user problem MOHD RIZAINI BIN RABAT (RIFA CONSTRUCTION )
| Status: | Closed - End of life cycle | Start date: | November 21, 2016 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Nurul Akmal | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
Customer unable to login to Single User account. Already advised by Contact Center agent to reset password twice, but still unable to login even use correct password & Security Token PIN number.This customer hasnt perform any transaction before. AGROnetBIZ Company: RIFA CONSTRUCTION Company ID: 1553 Cif No: 270299732 Username: rifa123 Timestamp: 18/11/2016 06:32:24 PM, 18/11/2016 06:31:27 PM, 18/11/2016 06:30:30 PM.
Thank you.
History
#1
Updated by Yap Kah Yan almost 8 years ago
Request for user details and authentication server logs
#2
Updated by Yap Kah Yan almost 8 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Nurul Akmal
Root cause: Secure Metrics return error code 114
Solution: To revoke and reassign token to user
2016/11/18 18:32:25:067 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [rifa123] Return: 114
#3
Updated by Nurul Akmal almost 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP on 6th Dec 2016.