Support #6999

[SCP ID :##3584##] : Status Incorrect for Bulk Trx dated 27.7.16

Added by Zahir Abd Latif over 7 years ago. Updated over 7 years ago.

Status:Closed - End of life cycleStart date:January 10, 2017
Priority:ImmediateDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY CORUSSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help to check on incorrect status for Bulk Trx which approved on 27/07/2016. The bulk txn still having status "Pending for Approval"
after customer has approved the transaction.
The bulk trasaction was not reflected in BVMC consolidated and internet transaction report. However, customer's account has been debited and credited
to bene account accordingly.

The logs have been placed at below path for your next action:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\27072016_ib_logs

History

#1 Updated by Zahir Abd Latif over 7 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Update by Chee Ping, Jan 16, 2017 12:56 PM:-

Hi Shahrulnizam

Based on my investigation, below are my findings:

Findings:
No data is logged into receipt table. 
The bulk transaction status is not update, but all transactions had been debited. This is due to transaction records had been successfully logged 
into intra bulk table  but failed to insert into receipt table. This will cause the transaction status not update and remain as "Pending Approval".
Not able to found any error related to this issue, because in production does not contain BIBSystem_bv_framework2.log and BIBSystem_bv_framework3.log.
These 2 files is missing because the log path inside BIBLogConfig.xml in bv framework 2 and bv framework 3 is not correct. 
This will affect our investigation. 
May i confirm the BIBLogConfig.xml already updated as mention in in [Request ID :##3412##]?

Solution:
Not able to provide any solution until the BIBLogConfig.xml in bv framework 2 and bv framework 3 is updated.

#2 Updated by Zahir Abd Latif over 7 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue closed in SCP.

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