Support #7001
[SCP ID :##3586##] : Incorrect Status for CMS IBG Trx in BVMC dated 05.01.2017
Status: | Closed - End of life cycle | Start date: | January 10, 2017 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Upon checking in Phoenix and Corus, there's 1 successful CMS IBG performed on 5 Jan 2017. However, this transaction was reflected as Unsuccessful in BVMC Reports.
Trx Details as per below:
RIM # 56146
Date 2017-01-05 16:16:21
IB Transaction ID 20170103-0000286236
Transaction Type Open Interbank Transfer: IBG
From Account 001140001022
To Account 163082232839
Amount 5613.87
Please help to find a rootcause.
History
#1 Updated by Zahir Abd Latif over 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Update by Hafiz, Jan 24, 2017 12:23 PM:-
Salam Shahrul/Ashikin, From our investigation. We cannot find any error at log file .Based from data and log file, the IBG transaction is successful at IBG site and having problem at IB site. Our suggestion is to deploy logger enhancement at production to trace the error
#2 Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.