Support #7042
[SCP ID :##3606##] : BIB : Instant Transfer Problem (ID-0106888) MYDIN MOHAMED HOLDINGS BHD (JESSIE TENG LAI FOONG )
| Status: | Closed - End of life cycle | Start date: | January 16, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi Kah Yan
kindly assist:
Customer do Favourite Instant Transfer on 13/01/2017, however customer inform her transaction still pending after approver approved that transaction. Company Id: 1735 CIF Number: 221020968 Company Name: MYDIN MOHAMED HOLDINGS BHD Approver: User ID: 3417 Username: MURADALI Full Name: MURAD ALI Mobile No: 60199835960 Email Address: muradali@mydin.com Role: Approver Approver Group : A User Status: ACTIVE FTL Completed: Yes Updated By: JESSIE TENG LAI FOONG Updated Date: 12/01/2017 10:16:37 SMS Sent By: SMS Sent Date: - Transaction details: Company Id 1735 Company Name MYDIN MOHAMED HOLDINGS BHD Initiated By norainunzain Approved By MURADALI Transaction ID 20170113000000180401 Transaction Types Favourite Instant Transfer Transaction Description - Transaction From Account No 1007021000059646 Transaction To Account No 140820010071344 Transaction Amount 430,000.00 Total Charges - Transaction Date 13/01/2017 08:45:00 Effective Date 13/01/2017 08:45:00 Transaction Status Pending Host Error Reason - Beneficiary Bank Name Alliance Bank Beneficiary Name MYDIN MOHAMED HOLDINGS BHD ABMB Beneficiary Email - Payment Type EIBFT Recipient's Reference FT WTG 130117 Reference No. 20170113000000180401
History
#1
Updated by Yap Kah Yan over 7 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Pending log files and approver approve timestamp
#2
Updated by Yap Kah Yan over 7 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Dear Zahir,
Please help to close this case.
Reply from user (Iylia):
Upon checking, customer able to perform favorite instant transfer as below; customer agreed to close the case.
#3
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.