Support #7132
[SCP ID :##3654##] : UNABLE TO LOGIN AS APPROVER (ID-0108945) AGROTERNAK INTAN SDN BHD (LAL RAVINDRARAJULOO
| Status: | Closed - End of life cycle | Start date: | February 10, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request.
Kindly need your help to check this matter.
Approver try to login but failed. Error message username, password or security token is invalid.
Company Id: 1755
CIF Number: 100539717
Company Name: AGROTERNAK INTAN SDN BHD
Username:
rajeslal7066
Full Name:
Lal Ravindrarajuloo Naidu
Mobile No:
60129810505
ID No:
-
Address:
39 Jalan Abdul Manap
Lim Garden
City:
Ipoh
State:
Perak
Postcode:
30100
Email Address:
lalnaidu@cseworldwide.com
Role:
Approver
Approver Group :
A
User Status:
ACTIVE
FTL Completed:
Yes
Timestamp:
(1)
Activity ID
20170125000000186542
User Name
rajeslal7066
Activity Date
2017-01-25 10:28:07.13
Activity Type
Login
Status
Unsuccessful
Channel
Computer
Details
Performed Login
Reference:
-
(2)
Activity ID
20170125000000186539
User Name
rajeslal7066
Activity Date
2017-01-25 10:25:22.217
Activity Type
Login
Status
Unsuccessful
Channel
Computer
Details
Performed Login
Reference:
-
Log file:
\\172.16.51.35\Production_logs\logs
History
#1
Updated by Yap Kah Yan over 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Reported user cannot login rajeslal7066 due to:
10:25 AM - Invalid OTP
10:28 AM - Invalid Password
Findings:
Token 2308511100894 supposed to be assigned to rajeslal7066
but screenshot shows Token assigned to rajeslal1988
#2
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.