Support #7155
[SCP ID :##3670##] : 20170215/RCMS/CFO/MYVASETEC/UNABLE TO AUTHORIZE PAYMENT (/01HR0GT0Q
| Status: | Closed - End of life cycle | Start date: | February 16, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please assist to check on this. Findings from EBWORX as below. Email has been separately for further checking.
ANALYSIS
During approve the task, RMCS will send request to RCAS to verify the authorisation code keyed in by the user and will process the task if the RCAS response Success. From CAS.log, we found RCAS response the request with response code 30 (Invalid OTP). Therefore, RCMS will throw the error message of “Invalid Authorisation Code”.
RECCOMENDATION
Kindly check with user whether user input the correct authorisation code, if issue still persist please liaise with RCAS team regarding response code 30 for this authorisation.
AUTHORIZER UNABLE TO AUTHORIZE PAYMENT. WRONG AUTH CODE.
synchronized token but still failed.
Details:
Date : 27/01/17 – date customer try to auth
Ref number: MYIG170124682608
History
#1
Updated by Stephanie Sufrapto over 7 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2
Updated by Stephanie Sufrapto over 7 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Tried re assign the token, But user still not able to approve.
Maybank will raised the issue to Vasco team.
Waiting for the update
#3
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.