Support #7286

[SCP ID :##3731##] : Fw: IBG - Transaction Failure Session Expired on 20/03/2017

Added by Zahir Abd Latif over 7 years ago. Updated over 7 years ago.

Status:Closed - End of life cycleStart date:March 20, 2017
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi,
Kindly attend below request.

Customer encountered transactions unsuccessful but account was debited resulted receipts were unavailable to print. Please assist to rectify this issue asap.

Details:-

Sender Account Number : 001103022881
I/C number : 550108086149
Dispute issue : Transaction unsuccessful due to system automatically prompted session expired. Account has been debited.

1.
Beneficiary Bank Name : MAYBANK
Beneficiary Account Number : 514011276646
Date / Time : 20/3/2017 @ 10:42am
Transfer Amount : RM 10,000

2.
Beneficiary Bank Name : CIMB
Beneficiary Account Number : 5523330100847498
Date / Time : 20/3/2017 @ 10:47am
Transfer Amount : RM 10,000

3.
Beneficiary Bank Name : CIMB
Beneficiary Account Number : 5523330100847498
Date / Time : 20/3/2017 @ 12:53am
Transfer Amount : RM 10,000

History

#1 Updated by Ngoh Chee Ping over 7 years ago

  • Assignee changed from Anonymous to Hafizudin MD

#2 Updated by Zahir Abd Latif over 7 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Update by Hafiz, Mar 24, 2017 05:44 PM:-

Salam Ashikin/Shahrul,

New patches is ready to deploy to STG server. Please the patches from below path;-

/10.20.8.35/internet banking/20170324_consumer_ibg_logger

#3 Updated by Zahir Abd Latif over 7 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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