Support #7286
[SCP ID :##3731##] : Fw: IBG - Transaction Failure Session Expired on 20/03/2017
Status: | Closed - End of life cycle | Start date: | March 20, 2017 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY IBG | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request.
Customer encountered transactions unsuccessful but account was debited resulted receipts were unavailable to print. Please assist to rectify this issue asap.
Details:-
Sender Account Number : 001103022881
I/C number : 550108086149
Dispute issue : Transaction unsuccessful due to system automatically prompted session expired. Account has been debited.
1.
Beneficiary Bank Name : MAYBANK
Beneficiary Account Number : 514011276646
Date / Time : 20/3/2017 @ 10:42am
Transfer Amount : RM 10,000
2.
Beneficiary Bank Name : CIMB
Beneficiary Account Number : 5523330100847498
Date / Time : 20/3/2017 @ 10:47am
Transfer Amount : RM 10,000
3.
Beneficiary Bank Name : CIMB
Beneficiary Account Number : 5523330100847498
Date / Time : 20/3/2017 @ 12:53am
Transfer Amount : RM 10,000
History
#1 Updated by Ngoh Chee Ping over 7 years ago
- Assignee changed from Anonymous to Hafizudin MD
#2 Updated by Zahir Abd Latif over 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Update by Hafiz, Mar 24, 2017 05:44 PM:-
Salam Ashikin/Shahrul, New patches is ready to deploy to STG server. Please the patches from below path;- /10.20.8.35/internet banking/20170324_consumer_ibg_logger
#3 Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.