Support #7287

[SCP ID :##3732##] : Fw: KFH Online - 3RD Party Transfer Issue

Added by Zahir Abd Latif over 7 years ago. Updated over 7 years ago.

Status:Closed - End of life cycleStart date:March 20, 2017
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request.

Customer called to inform on the failure of 3rd party transfer transaction performed as above. Transaction was unsuccessful however the amount has been debited from her account.

Hence, we would like to seek your assistance to check & revert with an outcome.

Details :-
Card Number : 4678039600001615
Transaction Amount : RM 139.00 X 2 = 278
Date / Time of Transaction : 17/3/2017
Account Number : 001103013734
Beneficiary No : 001103004557
Dispute issue : Transaction unsuccessful but account debited

History

#1 Updated by Zahir Abd Latif over 7 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Update by Hafiz, Mar 24, 2017 05:44 PM:-

Salam Ashikin/Shahrul,

New patches is ready to deploy to STG server. Please the patches from below path;-

/10.20.8.35/internet banking/20170324_consumer_intra_logger

#2 Updated by Zahir Abd Latif over 7 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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