Support #7290
[SCP ID :##3735##] : SABASUN HYPERRUNCIT SDN BHD IBG Transaction 16/03/2017
| Status: | Closed - End of life cycle | Start date: | March 20, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly need your assistance to check on this matter, customer perform IBG transfer and status accepted, however customer account was not deducted and not captured in host report. Kindly refer transaction (2) below.
Upon checking, customer perform 3 transaction on the same effective date but only transaction (2) amount 36,733.23 was not deducted.
1)
Company Id
1355
Company Name
SABASUN HYPERRUNCIT SDN BHD
Initiated By
kakinah
Approved By
su8282
Transaction ID
20170314000000212849
Transaction Types
New Instant Transfer
Transaction Description
-
Transaction From Account No
1006411000169792
Transaction To Account No
563019018847
Transaction Amount
200,000.00
Total Charges
-
Transaction Date
14/03/2017 16:25:36
Effective Date
16/03/2017 12:48:26
Transaction Status
Successful
Host Error Reason
-
Beneficiary Bank Name
Maybank
Beneficiary Name
SABASUN HYPERRUNCIT MBB
Beneficiary Email
-
Payment Type
EIBFT
Recipient's Reference
-
Reference No.
20170314000000212849
2) Customer account was not deducted for this transaction:
Company Id
1355
Company Name
SABASUN HYPERRUNCIT SDN BHD
Initiated By
kakinah
Approved By
su8282
Transaction ID
20170314000000212843
Transaction Types
New Interbank Transfer
Transaction Description
-
Transaction From Account No
1006411000169792
Transaction To Account No
068096114021
Transaction Amount
36,733.23
Total Charges
0.11
Transaction Date
14/03/2017 16:17:20
Effective Date
16/03/2017 12:47:41
Transaction Status
Accepted
Host Error Reason
-
Beneficiary Bank Name
HSBC Bank
Beneficiary Name
MUNCHWORLD MARKETING SDN BHD
Beneficiary Email
-
Payment Type
-
Recipient's Reference
-
Reference No.
20170314000000212843
3)
Company Id
1355
Company Name
SABASUN HYPERRUNCIT SDN BHD
Initiated By
kakinah
Approved By
su8282
Transaction ID
20170312000000211433
Transaction Types
New Interbank Transfer
Transaction Description
-
Transaction From Account No
1006411000169792
Transaction To Account No
513014040480
Transaction Amount
66,009.00
Total Charges
0.11
Transaction Date
12/03/2017 15:25:19
Effective Date
16/03/2017 12:47:01
Transaction Status
Accepted
Host Error Reason
-
Beneficiary Bank Name
Maybank
Beneficiary Name
Siang Joo Enterprise Sdn Bhd
Beneficiary Email
-
Payment Type
-
Recipient's Reference
-
Reference No.
20170312000000211433
Customer Details
Company Id:
1355
CIF Number:
280539563
Company Name:
SABASUN HYPERRUNCIT SDN BHD
History
#1
Updated by Yap Kah Yan over 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
No logs for for to account number 068096114021 (HSBC Bank).
For 513014040480 (Maybank), host return good response.
Suspect that both transactions received good response from host, Agrobank to check at host why amount is not debited.
[3/16/17 12:47:02:156 SGT] 0000002b SystemOut O [16/03/2017] [12:47:02:156] [INFO] [MsgUtils]:869 - parsed response - class com.ib.message.response.transaction.F1GoodResponse:{RESPONSE_LENGTH=478, RESPONSE_CODE=F1, CODE_FIELD_3=DRA, SHORT_NAME=SABASUN HYPERRUNCIT, SHORT_NAME2=, VIPCUSTOMER_CODE=, PRIMARY_ACCUNT_NAME=SABASUN HYPERRUNCIT SDN BHD, JOINT_ACCOUNT_NAME_1=, JOINT_ACCOUNT_NAME_12=, RELATIONSHIP_CODE1=, JOINT_ACCOUNT_NAME_2=, JOINT_ACCOUNT_NAME_22=, RELATIONSHIP_CODE2=, ACCOUNT_STATUS_1=34, ACCOUNT_STATUS_2=0, ACCOUNT_STATUS_3=0, ACCOUNT_STATUS_4=0, ACCOUNT_STATUS_5=0, ACCOUNT_STATUS_6=0, ACCOUNT_STATUS_7=0, ACCOUNT_STATUS_8=0, ACCOUNT_STATUS_9=0, COLLATERAL_NAME=, INDIVIDUAL=N, SYSTEM_GEN_REF=207657900000012, AVAILABLE_BALANCE=517781.53, LEDGER_BALANCE=537781.53, SEQUENCE=0, STAFF_INDICATOR=, TOTAL_LN_RV_AMOUNT=0.00, JOINT_ACCOUNT_NAME_3=, JOINT_ACCOUNT_NAME_32=, RELATIONSHIP_CODE_3=, DUE_DATE=0, CURRENCY_CODE=MYR, NPL_STATUS=N, GL_RECON_NO=207657900000012, ACCOUNT_BRANCH=6411}
#2
Updated by Yap Kah Yan over 7 years ago
Root Cause: Approver approved transaction after crediting date
No fix, correct system behavior.
#3
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.