Support #7335
[SCP ID :##3749##] : IBG transaction failed due to " Failed to Transfer Charges"
| Status: | Closed - End of life cycle | Start date: | March 29, 2017 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BVMC | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Received complain from CMS customer regarding IBG trx. They try to transfer fund via IBG on 28/03/2017 but was unsuccessful due to "Failed to Transfer Charges" error. Please help investigate and rectify this problem.
Transaction Details:
Date / Time : 2017-03-28 17:34:54
Sender Account no : 001105017988
Bene Account no : 151089235776
Bene Bank Name : Maybank
Amount : 1091.30
Status : charge Failed
Description : FAILED TO TRANSFER CHARGES
History
#1
Updated by Zahir Abd Latif over 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Update by Hafiz, Apr 11, 2017 04:54 PM:-
Salam Shahrul/Ashikin New patches is ready to deploy to STG server. Please get new patches from below path. //10.20.8.35/internet banking/20170411_3749_ibg_charges
#2
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.