Support #7409

[SCP ID :##3811##] : Fail To Debit (FPX transaction)

Added by Zahir Abd Latif over 7 years ago. Updated over 7 years ago.

Status:Closed - End of life cycleStart date:April 28, 2017
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

There are complaints on FPX transactions were not successful when customer perform transaction to Royal Malaysia Custom.

iSentric has investigated on the issue and from the return code sent by myClear, one of the issue highlighted to have error 87 - Failed due to DEBIT FAILED EXCEPTION HANDLING, which FPX engine does not perform any account debit and claimed by iSentric the debiting done by Penril, in which FPX engine will invoke Penril function to perform FPX transaction.

Details as per below:
FPX Transaction ID : 1704271429060399
Date & Time : 27-Apr-2017 02:29:05 PM
Seller Name : JABATAN KASTAM DIRAJA MALAYSIA
Merchant Order No. : 6545194431000000000000000073724172407102
Seller Order No. : 2017042714273700000000000000001344915456
Buyer Bank : KUWAIT FINANCE HOUSE
Debit Status : 87 (Failed due to DEBIT FAILED EXCEPTION HANDLING)
Credit Status :
Transaction Amount (RM) : 14097.15

Appreciate your attention and assistance to check on this issue urgently.
Logs are ready at below path except for ibg log. Will inform once ready
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\27042017_IB03_04

History

#1 Updated by Zahir Abd Latif over 7 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Update by Norashikin, Apr 28, 2017 04:42 PM:-

Salam Hafiz; 

Please ignore the request, there is communication break down and we apologize for that. Please proceed to close. 
Thank You.

Issue closed in SCP.

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