Support #7435
[SCP ID :##3828##] : BIB Single User AQUA ECO TRADING failed to login
| Status: | Closed - End of life cycle | Start date: | May 09, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue, customer just perform FTL for Single User, however he unable to login and appear error Username or Password or Security Token PIN is invalid .
Agent thought the username was incorrect, they already guide to perform reset password and login used the new password but still appear the same error message.
Below are the company details:
Company : AQUA ECO TRADING
User role : Single user
Contact person : KHAIRUL ANWAR BIN DAHLIN
Contact number : 60106022323
User details:
User ID: 4650
Username: aquaeco
Full Name: khairul anwar
Tel No: 0380602323
Office Ext. No:
Mobile No: 60106022323
ID No: -
Postcode: 40460
Email Address: aquaecotrade@gmail.com
Role: Single User
User Status: ACTIVE
FTL Completed: Yes
Updated By: KHAIRUL ANWAR BIN DAHLIN
Updated Date: 09/05/2017 15:36:04
SMS Sent By:
Time stamp : 3.40 pm
Browser : Chrome and Mozilla
History
#1
Updated by Ngoh Chee Ping over 7 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- Assignee changed from Ngoh Chee Ping to Yap Kah Yan
#2
Updated by Yap Kah Yan over 7 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Root Cause: Token not sync (error code: 114)
Solution: revoke and assign back to same user
#3
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.