Support #7499
[SCP ID :##3884##] : eCustody Production unable to access with hit gateway timeout
| Status: | Closed - End of life cycle | Start date: | June 09, 2017 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request.
On 07/06/2017 and 08/06/2017 around 5PM, user reported eCustody Production have issue which unable login to system (not even reach login page) and system hit gateway timeout. After restarted application, user able to login to eCustody.
Production logs will send to penril support. Please assist to check and revert asap.
History
#1
Updated by Najmi Pasarudin over 7 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2
Updated by Najmi Pasarudin over 7 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- % Done changed from 0 to 10
Issue was resolve when client restart server. Pending client feedback on what process was done when the server hit timeout error.
#3
Updated by Najmi Pasarudin about 7 years ago
- % Done changed from 10 to 90
#4
Updated by Najmi Pasarudin about 7 years ago
- Assignee changed from Najmi Pasarudin to Zahir Abd Latif
Previously asked client to monitor what trigger the cause. So far, no reply on this issue.
#5
Updated by Zahir Abd Latif about 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.