Support #7506
[Request ID :##3891##] : Kada approver B unable to approve below transaction with error Service is currently unavailable.
| Status: | Closed - End of life cycle | Start date: | June 14, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request.
Kindly need your assistance on this matter,
Kada approver B unable to approve below transaction with error Service is currently unavailable. This error appeared once approver click confirm (last step).
Below are the transaction details:
Company Id
1135
Company Name
LEMBAGA KEMAJUAN PERTANIAN KEMUBU
Initiated By
kadazainab02
Approved By
kadanordin01
Transaction ID
20170613000000270144
Batch ID
11716400345
Transaction Types
Bulk Payment - File Upload
Transaction Description
Transaction From Account No
1007551000003657
Transaction To Account No
Transaction Amount
19,846.00
Total Charges
0.00
Transaction Date
13/06/2017 14:33:49
Effective Date
13/06/2017 14:33:49
Transaction Status
Pending
Host Error Reason
No
Transaction Reference Number
Beneficiary Name
Beneficiary ID
Amount Credited(RM)
Account Number
Beneficiary Bank
Transaction Status
1
2KADAE0000262
PPK KUBANG SEPAT
19846.00
03020000385710
BMMBMYKL
Validated(Pending Approval)
Approver B details:
User ID: 2362
Username: kadawanbadri03
Full Name: WAN BADRI WAN OMAR
Role: Approver
Approver Group : B
User Status: ACTIVE
History
#1
Updated by Yap Kah Yan over 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Confirmed with Ilah, Kada approver B is able to approve transaction.
Currently Kada approver 3 have issue on approving transaction. No details given on Kada approver 3.
Ilah already requested to sync token (revoke and assign back) for Kada approver 3
Pending feedback from user on Kada approver 3.
#2
Updated by Yap Kah Yan over 7 years ago
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
#3
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.