Support #7556
[SCP ID :##3941##] : Unable to unlock CMS Account
| Status: | Closed - End of life cycle | Start date: | July 10, 2017 | |
|---|---|---|---|---|
| Priority: | Urgent | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | Labuan BIB | Spent time: | - | |
| Target version: | - |
Description
Hafiz
kindly attend this
Please assist urgently as Contact center unable to unlocked the affected customer with the error message of "Current user has item pending for approval. Editing is disable." Screen capture and application logs have been placed at below path: \\10.20.8.35\Internet Banking\IB_Issues_and_Logs\08072017_ib_logs
History
#1
Updated by Zahir Abd Latif about 7 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Updated by Norashikin, Jul 18, 2017 09:33 AM:-
Dear Penril Team; Contact centre is able to unlock the customer account after Corus administrator has approved the pending item for that particular customer. Kindly close the case.