Support #7674

SCP ID :##3998##] : TAC received in 2 minutes

Added by Zahir Abd Latif about 7 years ago. Updated about 7 years ago.

Status:Closed - End of life cycleStart date:August 03, 2017
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:2.00 hours
Target version:-

Description

Hi,
Kindly attend below request:

Dear Chee Ping;
We spoke on the late receipt of TAC. Please find the requested log at below path:
\\10.20.8.35\internet banking\IB_Issues_and_Logs\02082017_sms_logs

History

#1 Updated by Ngoh Chee Ping about 7 years ago

  • Status changed from New - Begin Life Cycle to Pending Review
  • Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
  • % Done changed from 0 to 100

Based on my investigation, this slowness is caused by MK response much more slower than before, it took around 25-45 seconds to response the GUID. I checked back the previous SMS log, MK only took around 3-4 seconds to response the GUID. Now almost 10 times slower than previous. Need IT to check with MK about this.

SMS Logs:
TAC 1
Line 55290: SMSnotify.SMSSending 2017-08-02 08:54:02,202****sdSMS [3] TAC Application sent:=> Task#=1/Total Data=1 Status=(1) Phone#=(***) GUID=(null) IB Ref=(201708020003423076 )
Line 55346: SMSnotify.SMSSending 2017-08-02 08:54:26,883***sdSMS reply:=> Task#=1/Total Data=1 Status=(1) Phone#=(****) GUID=(09354c15429c45d5a12892ae96295acc) IB ref=(201708020003423076 )

TAC 2
Line 71883: SMSnotify.SMSSending 2017-08-02 10:58:24,286****sdSMS [3] TAC Application sent:=> Task#=1/Total Data=1 Status=(1) Phone#=(***) GUID=(null) IB Ref=(201708020003423862 )
Line 71940: SMSnotify.SMSSending 2017-08-02 10:58:48,958***sdSMS reply:=> Task#=1/Total Data=1 Status=(1) Phone#=(****) GUID=(97187a3a86184fec8ceb701bcfb38c11) IB ref=(201708020003423862 )

TAC 3
Line 72127: SMSnotify.SMSSending 2017-08-02 11:00:08,853****sdSMS [1] SMS Notification sent:=> Task#=1/Total Data=1 Status=(1) Phone#=(***) GUID=(null) IB Ref=(201708020003423886 )
Line 72222: SMSnotify.SMSSending 2017-08-02 11:00:33,582***sdSMS reply:=> Task#=1/Total Data=1 Status=(1) Phone#=(****) GUID=(f21744ecf96c40468f73d88af5337a07) IB ref=(201708020003423886 )

TAC 4
Line 75814: SMSnotify.SMSSending 2017-08-02 11:29:38,912****sdSMS [3] TAC Application sent:=> Task#=1/Total Data=1 Status=(1) Phone#=(***) GUID=(null) IB Ref=(201708020003424069 )
Line 75868: SMSnotify.SMSSending 2017-08-02 11:30:09,464***sdSMS reply:=> Task#=1/Total Data=1 Status=(1) Phone#=(****) GUID=(ffb36ce61af1475da151e03ec3f1e6e9) IB ref=(201708020003424069 )

TAC 5
Line 54336: SMSnotify.SMSSending 2017-08-02 08:45:47,295****sdSMS [3] TAC Application sent:=> Task#=1/Total Data=1 Status=(1) Phone#=(***) GUID=(null) IB Ref=(201708020003423010 )
Line 54426: SMSnotify.SMSSending 2017-08-02 08:46:31,919***sdSMS reply:=> Task#=1/Total Data=1 Status=(1) Phone#=(****) GUID=(d008bd1788e647c4a7872f1253bbbfc9) IB ref=(201708020003423010 )

TAC 6
Line 70426: SMSnotify.SMSSending 2017-08-02 10:46:40,550****sdSMS [3] TAC Application sent:=> Task#=1/Total Data=1 Status=(1) Phone#=(***) GUID=(null) IB Ref=(201708020003423759 )
Line 70467: SMSnotify.SMSSending 2017-08-02 10:47:05,074***sdSMS reply:=> Task#=1/Total Data=1 Status=(1) Phone#=(****) GUID=(1b9a670e01de45e0bb838373dbe8db02) IB ref=(201708020003423759 )

TAC 7
Line 71777: SMSnotify.SMSSending 2017-08-02 10:57:24,865****sdSMS [3] TAC Application sent:=> Task#=1/Total Data=1 Status=(1) Phone#=(***) GUID=(null) IB Ref=(201708020003423848 )
Line 71848: SMSnotify.SMSSending 2017-08-02 10:58:07,032***sdSMS reply:=> Task#=1/Total Data=1 Status=(1) Phone#=(****) GUID=(375fa33b5b994053ae40339cf4cb76cf) IB ref=(201708020003423848 )

#2 Updated by Zahir Abd Latif about 7 years ago

  • Status changed from Pending Review to Closed - End of life cycle

Issue closed in SCP.

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