Support #7747
SCP ID :##4026##] : IBG via ATM
| Status: | Closed - End of life cycle | Start date: | August 11, 2017 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY IBG | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request.
We having problem with our IBG via ATM. Its show error "Unable to proceed transaction" upon confirmation. customers account already debited and its accepted at CORUS system.
Please help investigate and rectify this problem .
Details
Acc no : 010103008273
Date : 11/08/2017, 9 AM - 11.30 AM
Amount : RM 10 000
We have transferred log to \\10.20.8.35\internet banking\IB_Issues_and_Logs\11082017_ib_logs. Please verify.
History
#1
Updated by Zahir Abd Latif about 7 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Aug 11, 2017 04:09 PM:-
Salam Ashikin/Shahrul Transaction successful as per request and response. Please check on ATM side for this issue. Below is response message from log file Log 2017-08-11 10:32:00,618 INFO [net.penril.ws.IBGATM] (http-0.0.0.0-4242-1) <Msg><MsgHeader><respCode>5000</respCode><respMsg>Successful</respMsg><ServiceID>101</ServiceID></MsgHeader> <MsgBody><Records><Record><chargeReferenceNo>1015136190</chargeReferenceNo><chargeRespCode>0000</chargeRespCode><oid>20170811198168</oid><fundReferenceNo>1015136191</fundReferenceNo> <fundRespCode>0000</fundRespCode></Record></Records></MsgBody></Msg>
Issue closed in SCP.