Support #7770
SCP ID :##4044##] : KFH Online Services - Mobile Top-Up Service Unavailable
| Status: | Closed - End of life cycle | Start date: | August 16, 2017 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request.
Received complaint from customer unable to performed mobile top-up service.
Kindly assist urgently.
Transaction details Amount : RM10 Reason : Service unavailable, please try again (error code : E 9001) IB reference number : 0003455158 Transaction datetime : 16/08/2017, 07:52:19
History
#1
Updated by Zahir Abd Latif almost 7 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Customer support,Sep 6, 2017 09:57 AM:-
Dear Shahrulnizam, We will closed this issue at the moment while pending on the log info required since Aug 16, 2017. Once received the required log, kindly replying back to this e-mail and this case will be automatically opened.
Issue closed in SCP.