Support #7904
SCP ID :##4138##] : CAS Cann't Print PinMailer
| Status: | Closed - End of life cycle | Start date: | October 02, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
User can't print mailer from CAS System
History
#1
Updated by Zahir Abd Latif almost 7 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
- % Done changed from 0 to 100
Gabby, Oct 2, 2017 02:50 PM:-
Root cause: Based on the screen cap, as well on the log we’ve seen directly in pin mailer the server, it seems that the CAS Pin Mailer application could not detect the printer. This can happen when the “printer index” has been changed. Why the printer index can suddenly change? The reason is might due to: 1. periodical OS update that causes printer driver is updated, 2. Unplug and plug the USB or LAN to different port, 3. Changes on the network configuration or devices (since the printer uses "LAN to USB converter", so it is highly dependent on the network). Solution: 1. Run the jar file that I gave to you in order to identify the list of current printer installed in the server together with information on the "index printer”, java -jar checkPrinterIndex.jar 2. Change the CASSettingsResources.properties and change the index of “letter” and “mailer” accordingly. Example: letter shall be set to index 0 = Virtual Printer, Mailer uses index 1 which is EPSON dot matrix printer. Do let us know if above solution works.
Issue closed in SCP.