Support #7905

SCP ID :##4139##] : Posisi Print Pin Mailer terlalu ke kanan

Added by Zahir Abd Latif almost 7 years ago. Updated almost 7 years ago.

Status:Closed - End of life cycleStart date:October 02, 2017
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Pada saat Print Pin Mailer, posisi hasil print terlalu ke kanan

pin.jpg (188 KB) Zahir Abd Latif, October 02, 2017 16:10

History

#1 Updated by Zahir Abd Latif almost 7 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
  • % Done changed from 0 to 100

Gabby,Oct 2, 2017 04:32 PM:-

Problem:
Password is not fully printed (there is some letter cut off near the end of the password)

Root cause:
- (sudden) incorrect printer setting, probably due to printer uninstallation or driver/OS update which causes the printer setting was set back to default.

Solution:
- There are several solutions to this problem, by changing certain parameter in CSS and html. However, this will take longer time due to the need of through testing (trial and error).
- Also, I believe there is no issue in CAS Pin Mailer printing result during past few years. So we suggest to set the margin in printer level. Attached is the setting.
- Steps:
1. Go to control panel,
2. Select the printer (EPSON),
3. Right click and select “printer properties”,
4. Go to “Extension Settings” tab,
5. Set “Horizonal Offset” to -1.5 cm. This will bring the printer head 1.5cm to the left.

Issue closed in SCP.

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