Support #8053
SCP ID :##4266##] : eCustody Production - Trade rejected with unknow status
| Status: | Closed - End of life cycle | Start date: | November 08, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
eCustody Production got 3 trade (upload by client) have been rejected with host status ‘JTO’ but cannot find any message received from the log file.
What it mean on ‘JTO’ ? will it possible after client click on authorize, it hit timeout due to no response message receive ?
Email on log files and details already send to eCustody penril support.
Please assist to check.
History
#1
Updated by Najmi Pasarudin almost 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Najmi Pasarudin to Zahir Abd Latif
- % Done changed from 0 to 90
Replied to customer on 08/11/2017, error caused by host time out. Pending feedback from customer for their monitoring on custody application.
#2
Updated by Zahir Abd Latif almost 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.