Support #8077
SCP ID :##4287##] : Unable to login - CENGKIH ENTERPRISE
| Status: | Closed - End of life cycle | Start date: | November 21, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Yap Kah Yan | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly assist to check on this matter. Customer unable to login with different browser and error message. He put the correct username and password.
Customer details
Company : CENGKIH ENTERPRISE
Role : Single user
Time stamp : 5.30 pm
Token Serial Number : 2308712900628
Internet explorer : Service currently is unavailable
Chrome : Username or password or security token PIN is invalid
Mozilla : Security token is inactive
History
#1
Updated by Yap Kah Yan almost 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Root Cause: Token Status is Inactive
Solution: Activate Token through BIB using function "Activate New Security Token"
#2
Updated by Zahir Abd Latif almost 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.