Support #8078
SCP ID :##4288##] : Unable to login - ULIYANA BINTI ABD AZIZ
| Status: | Closed - End of life cycle | Start date: | November 21, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly assist to check customer single user unable to login with error:
Internet explorer : Service currently is unavailable
Mozilla : Security token is inactive
Below are the company details:
Company : JULIYANA BINTI ABD AZIZ
Co ID: 1229
Role : Single user
Time stamp : 5.48 pm
Username: Juliyanaent
Full Name: Juliyana Abd Aziz
Token: 2308511100474
History
#1
Updated by Yap Kah Yan almost 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Root Cause: Token not synchronized
Solution: Revoke and assigned token
2017/11/20 17:06:27:170 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [juliyanaent] Return: 114
2017/11/20 17:06:27:170 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [juliyanaent] Return: 114
2017/11/20 17:33:27:266 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [juliyanaent] Return: 114
2017/11/20 17:33:27:266 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [juliyanaent] Return: 114
#2
Updated by Zahir Abd Latif almost 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.