B - Production Support » Maybank Support » Maybank BII M2U-RIB Support

Hi,
Kindly attend below request:

Please investigate this issue, ‘Layanan tidak tesedia’ shows up when FTL using credit card. Below is the log SystemOut.log, SystemErr.log, and screen capture FTL.

SYSTEMOUT.LOG

[11/27/17 19:10:20:174 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:174] [INFO] [ESBPostpaidPaymentServices]:282 - Auth Identification Response: null
[11/27/17 19:10:20:174 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:174] [INFO] [ESBPostpaidPaymentServices]:283 - Response Code: 00
[11/27/17 19:10:20:175 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:174] [INFO] [ESBPostpaidPaymentServices]:284 - Card Acceptor Terminal ID: 00011007
[11/27/17 19:10:20:175 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:175] [INFO] [ESBPostpaidPaymentServices]:285 - Card Acceptor Identification Code: null
[11/27/17 19:10:20:175 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:175] [INFO] [ESBPostpaidPaymentServices]:286 - Card Acceptor Name Location: null
[11/27/17 19:10:20:175 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:175] [INFO] [ESBPostpaidPaymentServices]:287 - 046 Additional Data: null
[11/27/17 19:10:20:176 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:175] [INFO] [ESBPostpaidPaymentServices]:288 - 048 Additional Data: null
[11/27/17 19:10:20:176 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:176] [INFO] [ESBPostpaidPaymentServices]:289 - Currency Code Transaction: null
[11/27/17 19:10:20:176 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:176] [INFO] [ESBPostpaidPaymentServices]:290 - 052 Pin Data: null
[11/27/17 19:10:20:176 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:176] [INFO] [ESBPostpaidPaymentServices]:291 - 054 Additional Amount: null
[11/27/17 19:10:20:177 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:176] [INFO] [ESBPostpaidPaymentServices]:292 - End Point Switch Trace Number: 782166
[11/27/17 19:10:20:177 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:177] [INFO] [ESBPostpaidPaymentServices]:293 - Network Management Code: null
[11/27/17 19:10:20:177 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:177] [INFO] [ESBPostpaidPaymentServices]:294 - Original Data Elements: null
[11/27/17 19:10:20:177 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:177] [INFO] [ESBPostpaidPaymentServices]:295 - Payee: null
[11/27/17 19:10:20:178 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:177] [INFO] [ESBPostpaidPaymentServices]:296 - From Account: null
[11/27/17 19:10:20:178 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:178] [INFO] [ESBPostpaidPaymentServices]:297 - To Account: null
[11/27/17 19:10:20:178 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:178] [INFO] [WsIntegrationService]:106 -
<<<<<<<<<<<<<<<<< Performance Calculate Result >>>>>>>>>>>>>>>>>>>
Class: {http://www.bankbii.com/eChannelService/}eChannelService
MessageID: 07B8C300-23BC-451C-8AFB-A2D650B707C1
Start Time: Mon Nov 27 19:10:18 WIT 2017
End Time: Mon Nov 27 19:10:20 WIT 2017
Time Used to complete whole service (in miliseconds): 1871
[11/27/17 19:10:20:191 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:191] [ERROR] [IBBusinessException]:527 - [default] System is currently unavailable. Pl
ease try again later.
[11/27/17 19:10:20:193 WIT] 000020ad SystemOut O [27/11/2017] [19:10:20:192] [ERROR] [IBControllerAction]:538 -
com.ib.common.error.exception.IBBusinessException:
at com.ib.common.error.handler.IBErrorHandler.createBusinessException(IBErrorHandler.java:76)
at com.ib.rib.controller.actions.ib101_access.register.IBRegisterUserNameAction.execute(IBRegisterUserNameAction.java:239)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at com.ib.common.utils.IBActionServlet.doPost(IBActionServlet.java:82)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1225)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:775)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:457)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.ib.common.utils.SessionTimeoutFilter.doFilter(SessionTimeoutFilter.java:85)

SYSTEMERR.LOG

[11/27/17 19:13:56:229 WIT] 000020ae SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
[11/27/17 19:13:56:229 WIT] 000020ae SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)
[11/27/17 19:13:56:229 WIT] 000020ae SystemErr R at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
[11/27/17 19:13:56:229 WIT] 000020ae SystemErr R at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
[11/27/17 19:13:56:229 WIT] 000020ae SystemErr R at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
[11/27/17 19:13:56:229 WIT] 000020ae SystemErr R at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
[11/27/17 19:13:56:229 WIT] 000020ae SystemErr R at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
[11/27/17 19:13:56:229 WIT] 000020ae SystemErr R at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
[11/27/17 19:13:56:229 WIT] 000020ae SystemErr R at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
[11/27/17 19:13:56:229 WIT] 000020ae SystemErr R at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1815)
[11/27/17 19:14:02:627 WIT] 0000011b SystemErr R java.lang.NullPointerException
[11/27/17 19:14:02:627 WIT] 0000011b SystemErr R at net.penril.ib.middle.register.service.IBRegisterUserNameServices.execute(IBRegisterUserNameServices.java:414)
[11/27/17 19:14:02:627 WIT] 0000011b SystemErr R at com.ib.rib.controller.actions.ib101_access.register.IBRegisterUserNameAction.execute(IBRegisterUserNameAction.java:196)
[11/27/17 19:14:02:627 WIT] 0000011b SystemErr R at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
[11/27/17 19:14:02:627 WIT] 0000011b SystemErr R at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
[11/27/17 19:14:02:627 WIT] 0000011b SystemErr R at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)