Support #8110

SCP ID :##4309 ##] : IBG and Instant transfer to RHB account however transaction is unsuccessful

Added by Nurul Akmal almost 7 years ago. Updated almost 7 years ago.

Status:Closed - End of life cycleStart date:November 30, 2017
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:RIBSpent time:-
Target version:-

Description

Hi Kah Yan,
Kindly attend below request.


Customer perform IBG and Instant transfer to RHB account however transaction is unsuccessful. Upon checking, customer balance is enough to make the transaction.

Kindly assist to check, below are the transaction details:

Transaction ID
20171130000011115490
Transaction Description
New Instant Transfer
Transaction Types
New Instant Transfer
Customer Name
SUHANA BINTI MAHFORT
Transaction From Account No
2005531000131094
Transaction To Account No
21203100165517
Transaction Amount
19,000.00
GST Charges
0.00
Transaction Date
30/11/2017 10:00:49 AM
Transaction Status:
Unsuccessful
Description:
Transaction Type|New Instant Transfer|Beneficiary Bank|RHB Bank
Host Error Reason:
-
Beneficiary Account No:
21203100165517
Beneficiary Bank ID:
RHBBMYKL
Beneficiary Bank Name:
RHB Bank
Beneficiary Name:
SRI JANGI NIA RHB
Recipient's Reference:
hijrah
Payment Type:
open

Thank you.

History

#1 Updated by Yap Kah Yan almost 7 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Suspect transaction unsuccessful due to deadlock

[11/30/17 9:55:43:963 SGT] 000000b7 SystemOut O [30/11/2017] [09:55:43:963] [ERROR] [AbstractFlushingEventListener]:324 - Could not synchronize database state with session
com.microsoft.sqlserver.jdbc.SQLServerException: Transaction (Process ID 71) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

#2 Updated by Zahir Abd Latif almost 7 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue closed in SCP.

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