Support #8110
SCP ID :##4309 ##] : IBG and Instant transfer to RHB account however transaction is unsuccessful
Status: | Closed - End of life cycle | Start date: | November 30, 2017 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | RIB | Spent time: | - | |
Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
Customer perform IBG and Instant transfer to RHB account however transaction is unsuccessful. Upon checking, customer balance is enough to make the transaction. Kindly assist to check, below are the transaction details: Transaction ID 20171130000011115490 Transaction Description New Instant Transfer Transaction Types New Instant Transfer Customer Name SUHANA BINTI MAHFORT Transaction From Account No 2005531000131094 Transaction To Account No 21203100165517 Transaction Amount 19,000.00 GST Charges 0.00 Transaction Date 30/11/2017 10:00:49 AM Transaction Status: Unsuccessful Description: Transaction Type|New Instant Transfer|Beneficiary Bank|RHB Bank Host Error Reason: - Beneficiary Account No: 21203100165517 Beneficiary Bank ID: RHBBMYKL Beneficiary Bank Name: RHB Bank Beneficiary Name: SRI JANGI NIA RHB Recipient's Reference: hijrah Payment Type: open
Thank you.
History
#1 Updated by Yap Kah Yan almost 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Suspect transaction unsuccessful due to deadlock
[11/30/17 9:55:43:963 SGT] 000000b7 SystemOut O [30/11/2017] [09:55:43:963] [ERROR] [AbstractFlushingEventListener]:324 - Could not synchronize database state with session
com.microsoft.sqlserver.jdbc.SQLServerException: Transaction (Process ID 71) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
#2 Updated by Zahir Abd Latif almost 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.