Support #8121
SCP ID :##4318##] : MEMO ADUAN BERHUBUNG PERKHIDMATAN PERBANKAN INTERNET (ID NO: 0167808)-Encik Preston Prishan
| Status: | Closed - End of life cycle | Start date: | December 07, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
Kindly assist to check on this matter, customer tried to perform fund transfer via IBG. However, he claimed the website keep on loading.
The details as per below:
Date: 29.11.2017
Time Stamp: Time range from 9.48 am until 1.20 pm
Activity ID
User Name
Activity Date
Activity Type
Channel
20171129000011102830
SHEWIN25
29/11/2017 01:20:56 PM
Login
Computer
20171129000011102810
SHEWIN25
29/11/2017 01:18:43 PM
Login
Computer
20171129000011102755
SHEWIN25
29/11/2017 01:14:53 PM
Login
Computer
20171129000011102725
SHEWIN25
29/11/2017 01:12:53 PM
Login
Computer
20171129000011102544
SHEWIN25
29/11/2017 01:02:04 PM
Login
Computer
20171129000011102518
SHEWIN25
29/11/2017 01:00:22 PM
Tac Request
Computer
20171129000011102499
SHEWIN25
29/11/2017 12:59:16 PM
Login
Computer
20171129000011102439
SHEWIN25
29/11/2017 12:57:26 PM
Tac Request
Computer
20171129000011102404
SHEWIN25
29/11/2017 12:56:07 PM
Login
Computer
20171129000011102313
SHEWIN25
29/11/2017 12:51:27 PM
Login
Computer
Activity ID User Name Activity Date Activity Type Channel
20171129000011097760
SHEWIN25
29/11/2017 09:48:31 AM
Login
Computer
Username: SHEWIN25
From Account Number: 2006701000010606
Upon checking in IBAM, customer didn’t performed any successful transaction on the that day. We unable to provide the screen shot. It is because customer unwilling to share any details as he was so disappointed with our Internet Banking.
Your prompt attention to this matter is much appreciated.
History
#1
Updated by Yap Kah Yan almost 7 years ago
Root Cause: deadlock
Suggestion: Add below in hibernate
<property name="hibernate.order_inserts">true</property>
<property name="hibernate.order_updates">true</property>
<property name="hibernate.jdbc.batch_size">5</property>
<property name="hibernate.jdbc.batch_versioned_data">true</property>
#2
Updated by Yap Kah Yan almost 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
#3
Updated by Zahir Abd Latif almost 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.