Support #8126
SCP ID :##4323##] : Transaction to loan unsuccessful
| Status: | Closed - End of life cycle | Start date: | December 08, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
Customer perform payment to his loan (Agrobank).
This transaction unsuccessful but already deduct from his account.
Below are the transaction details :
Transaction ID 20171130000011128047
Transaction Description New 3rd Party Account Transfer
Transaction Types New 3rd Party Account Transfer
Customer Name JAIDI BIN HARUN
Transaction From Account No 1007191000035590
Transaction To Account No 47191003551100000
Transaction Amount 160.00
Transaction Date 30/11/2017 09:01:47 PM
Transaction Status: Unsuccessful
Account Holder Name: HANIZAH BINTI ARTURO
Description: Transaction Type|New 3rd Party Account Transfer|Account Holder Name|HANIZAH BINTI ARTURO
Host Error Reason: -
RRN2: -
Customer details :
NRIC : 860808125237
NAME : JAIDI BIN HARUN
MOBILE No : 0109443098
History
#1
Updated by Yap Kah Yan almost 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Root Cause: host timeout
Logs:
[11/30/17 21:01:47:838 SGT] 000000d2 SystemOut O [30/11/2017] [21:01:47:838] [INFO] [MsgUtils]:518 - generated message - class com.ib.message.request.transaction.FundTransferRequest
[11/30/17 21:02:48:393 SGT] 000000d2 SystemOut O [30/11/2017] [21:02:48:393] [ERROR] [IntegrationProcessService]:374 - IOException
java.io.IOException: TIMEOUT - MDB
at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.connect(WebServiceDirectCallToHost.java:142)
at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.sendMsg(WebServiceDirectCallToHost.java:41)
at com.ib.enterprise.services.integration.IntegrationProcessService.retrieve(IntegrationProcessService.java:179)
at com.ib.enterprise.services.ib104_fundtransfer.third_party.transfer.IBThirdPartyTransferResultsServices.execute(IBThirdPartyTransferResultsServices.java:212)
at com.ib.rib.controller.actions.ib104_fundtransfer.third_party.transfer.IBThirdPartyTransferResultsAction.execute(IBThirdPartyTransferResultsAction.java:80)
Caused by:
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:140)
at java.net.SocketInputStream.read(SocketInputStream.java:193)
at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.connect(WebServiceDirectCallToHost.java:73)
... 39 more
#2
Updated by Zahir Abd Latif almost 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.