Support #8151

SCP ID :##4351##] : Instant Transfer Pending Status

Added by Zahir Abd Latif over 6 years ago. Updated over 6 years ago.

Status:Closed - End of life cycleStart date:December 28, 2017
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

We received complaints from customer whereby they encountered session expired but their accounts have been debited. Upon checking from IB database, the records are inserted with 'Pending' status.

Please check why the issue occured as we have applied the fixes to prevent the session from auto log-out. Please assist urgently as we received a lot of complaints from yesterday and today.

We are preparing the logs and will inform once available.

History

#1 Updated by Zahir Abd Latif over 6 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Chee Ping ,Dec 29, 2017 01:53 PM:-

Dear Shikin

Can you try to find under path "/opt/BV1TO1/JBoss/server/bvframework0-3/log/"? Furthermore, may i know is there any email server restart or network changes on 27-28 December?

Thank you

Follow up and no response from user.
Issue closed in SCP.

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