Support #8163
SCP ID :##4364##] : Instant Transfer via KFH Online - system logged out, account debited
| Status: | Closed - End of life cycle | Start date: | January 03, 2018 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Kindly help to investigate below issue
Account No. : 001106008705
Beneficiary A/C : 512222216845
Beneficiary Bank : Maybank
Amount : RM220
Date : 28-12-2017
Time : 12.58pm & 13.02pm
Channel : KFH Online Instant Transfer
Issues 1. System been logged out, account debited
2. Message occur ‘Pending’ transaction in KFH Online for Instant Transfer, account debited
Log file : \\10.20.8.35\Internet Banking\IB_Issues_and_Logs\28122017_ib_logs
History
#1
Updated by Zahir Abd Latif over 6 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Tan Jeng Wei to Zahir Abd Latif
- % Done changed from 0 to 100
Chee Ping,Jan 4, 2018 12:03 PM:-
Hi Shahrulnizam Based on the server.log file, we found many broadvision errors as below on bv1. We suspect this error is cause this issue to happen. That why after restart server, we did not see this error anymore and customer able to perform instant transfer with bene email. [com.broadvision.quartz.impl.jdbcjobstore.StdRowLockSemaphore] Lock 'STATE_ACCESS' is desired by: QuartzScheduler_BV-Services-0a14d001d033d0c9_-11bbfacd_1607a789b0e_-7fe6_ClusterManager [com.broadvision.quartz.impl.jdbcjobstore.StdRowLockSemaphore] Lock 'TRIGGER_ACCESS' is desired by: BV-Services_QuartzSchedulerThread Thank you
Issue closed in SCP.