Support #8182
SCP ID :##4378##] : TAKAFUL KASIH THROUGH AGRONET - session expired
| Status: | Closed - End of life cycle | Start date: | January 15, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer inform had try to buy Takaful Kasih through Agronet since yesterday, but failed. After enter TAC number & confirm button, system will automatically log out due to session expire.
he had tried using different browser (Google Chrome & Mozilla Firefox), try clear cache & try using mobile, still facing the same issue. (automatically log out due to session expire)
Kindly check on this issue.
below are the details :
Name : ABDUL SHUKOR BIN MOHAMED ZAIN
NRIC : 650305715635
Mobile : 60137722202
Time stamp : 08/01/2018/ @ 09.25am
History
#1
Updated by Yap Kah Yan over 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Root Cause:
Beneficiary Relationship longer than Host expected
Solution:
reduce length to match with Host expected length (12 characters)
Patch:
D:\was-workspace\01 Download WAR files from Penril\4378-TAKAFUL KASIH THROUGH AGRONET - session expired
Testing URL:
https://staging.agronet.com.my/rib.sit.takaful/common/Login.do
https://staging.agronet.com.my/rib.uat.takaful/common/Login.do
Logs:
[1/8/18 9:02:21:792 SGT] 00000020 SystemOut O [08/01/2018] [09:02:21:792] [ERROR] [IBTakafulPurchaseResultServices]:527 - Error details : com.ibm.as400.access.ExtendedIllegalArgumentException: javaValue (Father In Law): Length is not valid.
[1/8/18 9:24:28:285 SGT] 0000006b SystemOut O [08/01/2018] [09:24:28:285] [ERROR] [IBTakafulPurchaseResultServices]:527 - Error details : com.ibm.as400.access.ExtendedIllegalArgumentException: javaValue (Father In Law): Length is not valid.
[1/8/18 12:34:22:268 SGT] 000009fc SystemOut O [08/01/2018] [12:34:22:268] [ERROR] [IBTakafulPurchaseResultServices]:527 - Error details : com.ibm.as400.access.ExtendedIllegalArgumentException: javaValue (Father In Law): Length is not valid.
#2
Updated by Yap Kah Yan over 6 years ago
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Patch provided at:
D:\was-workspace\01 Download WAR files from Penril\4378-TAKAFUL KASIH THROUGH AGRONET - session expired
Root Cause:
beneficiary relationship field length allowed more than 12 characters
Solution:
limit length to 12 characters
#3
Updated by Zahir Abd Latif over 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.