Support #8193

SCP ID :##4384##] : 20170115/RCMS/CFO/MYFELCRABHD- INVALID OTP 01MNPKZZ2 (IM1335101)

Added by Zahir Abd Latif over 6 years ago. Updated over 6 years ago.

Status:Work Completed-End life cycleStart date:January 19, 2018
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please assist to check on this issue. Please refer to the email and logs attached.

RE 20170115RCMSCFOMYFELCRABHD- INVALID OTP 01MNPKZZ2.msg (95.5 KB) Zahir Abd Latif, January 19, 2018 09:28

History

#1 Updated by Stephanie Sufrapto over 6 years ago

  • Status changed from New - Begin Life Cycle to Work Completed-End life cycle
  • Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
  • % Done changed from 0 to 100

Below is the snippet from log:

[1/15/18 11:47:24:771 MYT] 0000153b Authenticatio I TokenManagementServiceImpl.verifyTokenOTP() - queryUser - END 323606d9-24a4-43b7-87d7-945e6e0a4269 [Time taken:26 ms]
[1/15/18 11:47:24:774 MYT] 0000153b Authenticatio I TokenManagementServiceImpl.verifyTokenOTP() - verifyOTP1 - START 323606d9-24a4-43b7-87d7-945e6e0a4269
[1/15/18 11:47:24:777 MYT] 0000153b TokenManager I Return Code = 1
[1/15/18 11:47:24:778 MYT] 0000153b TokenManager I Return Code Description = Validation Failed
[1/15/18 11:47:24:778 MYT] 0000153b Authenticatio I TokenManagementServiceImpl.verifyTokenOTP() - verifyOTP1 - END 323606d9-24a4-43b7-87d7-945e6e0a4269 [Time taken:4 ms]

You can try to re-sync the token for the user.

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