Support #8193
SCP ID :##4384##] : 20170115/RCMS/CFO/MYFELCRABHD- INVALID OTP 01MNPKZZ2 (IM1335101)
Status: | Work Completed-End life cycle | Start date: | January 19, 2018 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | - | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Please assist to check on this issue. Please refer to the email and logs attached.
History
#1 Updated by Stephanie Sufrapto over 6 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Below is the snippet from log:
[1/15/18 11:47:24:771 MYT] 0000153b Authenticatio I TokenManagementServiceImpl.verifyTokenOTP() - queryUser - END 323606d9-24a4-43b7-87d7-945e6e0a4269 [Time taken:26 ms]
[1/15/18 11:47:24:774 MYT] 0000153b Authenticatio I TokenManagementServiceImpl.verifyTokenOTP() - verifyOTP1 - START 323606d9-24a4-43b7-87d7-945e6e0a4269
[1/15/18 11:47:24:777 MYT] 0000153b TokenManager I Return Code = 1
[1/15/18 11:47:24:778 MYT] 0000153b TokenManager I Return Code Description = Validation Failed
[1/15/18 11:47:24:778 MYT] 0000153b Authenticatio I TokenManagementServiceImpl.verifyTokenOTP() - verifyOTP1 - END 323606d9-24a4-43b7-87d7-945e6e0a4269 [Time taken:4 ms]
You can try to re-sync the token for the user.