Support #8221
SCP ID :##4402##] : TRANSACTION HISTORY - No records
| Status: | Closed - End of life cycle | Start date: | January 30, 2018 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Received call from customer about their transaction history for past 30 days transaction via cash management solution.
Message appear " You do not have any transactions".
However, after further check in Ethix, there are many transaction made on Jan 2018.
Acct no : 001105014202
Log files : \\10.20.8.35\Internet Banking\IB_Issues_and_Logs\29012018_ib_logs
History
#1
Updated by Zahir Abd Latif over 6 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Chee Ping, Mar 12, 2018 04:17 PM:-
Below are the summary of this issue.
*Summary:*
Checked ESB logs, found that ESB able to retrieve the transaction history records without error. ESB log as below.
Checked IB logs, on that time does not have any error on that time and IB will not filter the transaction history. Tried to use the same transaction history records to form the display data, also no problem,
able to proceed without error.
Informed by Shikin, customer able to view transaction history already on date 7 March.
*ESB Log:*
exec atm.dbo.psp_ex_main3 41,'20180215','20180215',null,'Y',null,'N','20180215090553198',null,'N','N',null,null,null,271,null,null,'CK ','105','001105014202',null,null,null,0,null,null,null,'20180114',
'20180214',null,null,null,null,null,null,'3.0',1,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null
Return Header = {ErrorMessage=, ServicesID=41, ReferenceNo=20180215090553198, Version=3.0, TranCode=271, ResponseCode=0000}
*Root Caused:*
Suspect customer browser cache cause the past 30 days still display today transaction history data.
*
Solution:*
If same case happened again, advise customer to clear cache or use different browser first.
Issue closed in SCP.