Support #8243

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[SCP ID :##4422##] : UNABLE TO LOGIN AS CA (ID-0183650) INNOBRID SDN BHD ( LOW LAY EAN )

Added by Ahmad Hazri over 6 years ago. Updated over 6 years ago.

Status:Closed - End of life cycleStart date:February 13, 2018
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:BIBSpent time:-
Target version:-

Description

Hi KahYan
Pls attend this case

Kindly assist on this matter
Customer unable to login as CA user.
Customer already try using other PC, browser, clear cache and history but still same.
And also no internet connection issue at their office.

Name:  INNOBRID SDN BHD ( LOW LAY EAN )
Contact No: 0126630763 (sandy)
Username: innobrid01
User role: CA
Error message:  System is currently unavailable

Activity ID
User Name
Activity Date
Activity Type
Channel
20180209000000457640
innobrid01
09/02/2018 10:13:22 AM
Tac Request
Computer
20180209000000457639
innobrid01
09/02/2018 10:13:21 AM
Login
Computer
20180209000000457629
innobrid01
09/02/2018 10:08:20 AM
Tac Request
Computer
20180209000000457628
innobrid01
09/02/2018 10:08:19 AM
Login
Computer
20180209000000457618
innobrid01
09/02/2018 10:04:48 AM
Tac Request
Computer
20180209000000457617
innobrid01
09/02/2018 10:04:48 AM
Login
Computer
20180209000000457607
innobrid01
09/02/2018 09:59:45 AM
Tac Request
Computer
20180209000000457606
innobrid01
09/02/2018 09:59:44 AM
Login
Computer
20180209000000457604
innobrid01
09/02/2018 09:58:23 AM
Reset Password
Computer
20180209000000457598
innobrid01
09/02/2018 09:57:27 AM
Reset Password
Computer

History

#1 Updated by Yap Kah Yan over 6 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif

Error due to deadlock.
Advised Agrobank to implement Websphere setting.

#2 Updated by Zahir Abd Latif over 6 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

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