Support #8268

SCP ID :##4437##] : IBG - Failed to transfer charges

Added by Zahir Abd Latif over 6 years ago. Updated over 6 years ago.

Status:Closed - End of life cycleStart date:February 22, 2018
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Currently we having an issue with IBG - failed to transfer charges in UAT. Below are the Request Message sent to IBG and Response message received from IBG

Request Message sent to IBG:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ws="http://ws.penril.net"><soapenv:Header/><soapenv:Body><ws:entry><ws:p_sXMLEntry><Msg><MsgHeader><ServiceID>101</ServiceID><channel>03</channel><subChannel>01210101</subChannel></MsgHeader><MsgBody><toBankRouteNo>001</toBankRouteNo><fromAccountNo>001140001774</fromAccountNo><toAccountNo>123456789123</toAccountNo><amount>13.00</amount><chargeAmount>0.00</chargeAmount><beneID></beneID><toName>IBG Via ATM</toName><segmentCode>1</segmentCode><elementCode></elementCode><fromName>DEBIT CARD2</fromName><rimNo>37848</rimNo><paymentRefNo>Current/Savings</paymentRefNo><paymentDescription>14P</paymentDescription><newICNo></newICNo><oldICNo></oldICNo><businessRegNo></businessRegNo><otherIDNo></otherIDNo><epfMemberId></epfMemberId><batchDate></batchDate><eftNumber></eftNumber><effectiveDate>20180222</effectiveDate><phnxChargesDesc>ATM IBG Fee:IBG Via ATM,Current/Savings,14P</phnxChargesDesc><phnxPrincipleDesc>ATM IBG:IBG Via ATM,Current/Savings,14P</phnxPrincipleDesc><ibTrnxId>805316776001</ibTrnxId><paymentType>01</paymentType><forwardCharges>001</forwardCharges></MsgBody></Msg></ws:p_sXMLEntry></ws:entry></soapenv:Body></soapenv:Envelope>

Response message from IBG:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><ns1:entryResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="http://ws.penril.net"><ns1:entryReturn xsi:type="xsd:string"><Msg><MsgHeader>

<respCode>5555</respCode>

<respMsg>FAILED TO TRANSFER CHARGES</respMsg>

<ServiceID>101</ServiceID></MsgHeader><MsgBody><Records><Record><chargeReferenceNo>null</chargeReferenceNo><chargeRespCode>9999</chargeRespCode><oid>20180222031914</oid><fundReferenceNo></fundReferenceNo><fundRespCode></fundRespCode></Record></Records></MsgBody></Msg></ns1:entryReturn></ns1:entryResponse></soapenv:Body></soapenv:Envelope>

Kindly help to investigate.

History

#1 Updated by Zahir Abd Latif over 6 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Jeng Wei, Feb 23, 2018 12:09 PM:-

Hi Shahrul,

Based of our investigation. We found phoenix return error 9999 and error Message -808582 on request IBG Transfer Charge. Please check at phoenix side and refer log below for details.

exec atm.dbo.psp_ex_main3 41,'20180222','20180222',null,'Y',null,'N','2018022216393326',null,'N','N',null,null,null,905,'MYR',null,'CK','140','001140001774','GL',
'102','01-01-001-01-01-41200010',0.10,null,null,null,'20180222',null,null,null,'ATM IBG Fee:IBG Via ATM, 14P, Current/Savings',null,null,null,'3.0',1,'DP',null,null,1,null,null,null,'MYR',
.null,null,null,null,null,null,null,152,null,null,null,null,null,null,null,null,null,null,null,0 
Return Header = {ErrorMessage=-808582, ServicesID=41, ReferenceNo=2018022216393326, Version=3.0, TranCode=905, ResponseCode=9999}

Thank You.

#2 Updated by Zahir Abd Latif over 6 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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