Support #8290
SCP ID :##4449##] : RE: 20180228/RCMS/MY/MYTFVMART/UNABLE TO LOGIN DUE TO INVALID OTP/ 01MYKQRP5
| Status: | Closed - End of life cycle | Start date: | March 01, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer just try to login just now at 3.49pm but still the same error. I did guide customer to login and press the OTP button.
You may refer to the image of the token send by the customer as per below.
History
#1
Updated by Stephanie Sufrapto over 6 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- % Done changed from 0 to 100
RCAS got Response code from VASCO error code 1.
First:
[3/1/18 15:45:49:231 MYT] 000001a5 TokenManageme I TokenManagementServiceImpl.verifyTokenOTP() - verifyOTP1 - START eeb8cbd1-48bd-4676-aeb4-bfd5ccfe2078
[3/1/18 15:45:49:235 MYT] 000001a5 TokenManager I Return Code = 1
[3/1/18 15:45:49:236 MYT] 000001a5 TokenManager I Return Code Description = Validation Failed
[3/1/18 15:45:49:236 MYT] 000001a5 TokenManageme I TokenManagementServiceImpl.verifyTokenOTP() - verifyOTP1 - END eeb8cbd1-48bd-4676-aeb4-bfd5ccfe2078 [Time taken:5 ms]
Second:
[3/1/18 15:49:14:559 MYT] 00000038 TokenManageme I TokenManagementServiceImpl.verifyTokenOTP() - verifyOTP1 - START 46d9db2d-4a06-46e8-8d5b-7f71ef6a0491
[3/1/18 15:49:14:564 MYT] 00000038 TokenManager I Return Code = 1
[3/1/18 15:49:14:565 MYT] 00000038 TokenManager I Return Code Description = Validation Failed
[3/1/18 15:49:14:565 MYT] 00000038 TokenManageme I TokenManagementServiceImpl.verifyTokenOTP() - verifyOTP1 - END 46d9db2d-4a06-46e8-8d5b-7f71ef6a0491 [Time taken:6 ms]
#2
Updated by Zahir Abd Latif over 6 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
Issue closed in SCP.