Support #8299
SCP ID :##4458##] : IBG SI Error - 05/03/2018
| Status: | Closed - End of life cycle | Start date: | March 08, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY IBG | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please check why the SI for IBG having issue on 5th March 2018. We suspected the service was down at that time. The principal amunt is not debited from customer account however, the SI and GST charges was debited.
Kindly investigate and revert. The logs have been placed at below path:
\\10.20.8.35\internet banking\IB_Issues_and_Logs\05032018_ib_logs
Attached is the affected account.History
#1
Updated by Ngoh Chee Ping over 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Tan Jeng Wei to Zahir Abd Latif
- % Done changed from 0 to 100
Summary:
- Did not found stop server logging and start server logging before and after that period of time.
- There is no log between 12am - 6am.
Root Cause: - The IBG server is not function from 12am and resume after 7am. This will cause SI IBG not able the add entry to IBG core.
#2
Updated by Zahir Abd Latif over 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.