Support #8306
SCP ID :##4465##] : Unlock Flow Problem, Error Message, TAC Locked
| Status: | Closed - End of life cycle | Start date: | March 20, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Unlock flow problem
1. force user to click unlock button before doing anything else. right now system will change user_state to normal if user click on lupa password button.
2. User can not use credit card & its pin to unlock/ forgot password with no cp_cust_no although user_access_no presented on db. User can't use acc number & atm card pin to unlock/ forgot password with no user_access_no although cp_cust_no presented on db
Properties Changes (new error message will be provided by Pak Adit)
1. Anda telah mencapai jumlah upaya maksimum. Silakan hubungi Customer Care di +6221 500611 atau 69811.
You have reached the maximum number of attempts. Please call Customer Care at +6221 500611 or 69811.
2. Anda telah melampaui jumlah upaya TAC. Untuk kemanan, <i>user-ID</i> Internet Banking Anda telah diblokir
You have reached the maximum number of TAC attempts. For security reasons, your Maybank2u User-ID has been blocked.
3. Kode TAC Terkunci. Hubungi Customer Care
TAC is Locked. Please contact Customer Care.
TAC Locked
User can still doing transaction even though s/he already put wrong TAC number 3 times. please set user to invalid session
History
#1
Updated by Zahir Abd Latif over 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
- % Done changed from 0 to 100
Gabby, Mar 20, 2018 03:36 PM:-
Dear Bella, Pak Adit, and team,
Patch is ready in SIT http://10.247.12.51:9080/bii-rib-forgot/common/Login.do. However please find my comment in yellow highlight:
Unlock flow problem
1. force user to click unlock button before doing anything else. right now system will change user_state to normal if user click on lupa password button.
[Gabby] Done
2. User can not use credit card & its pin to unlock/ forgot password with no cp_cust_no although user_access_no presented on db. User can't use acc number & atm card pin to unlock/ forgot password with no user_access_no although cp_cust_no presented on db
[Gabby] Done
Properties Changes (new error message will be provided by Pak Adit)
1. Anda telah mencapai jumlah upaya maksimum. Silakan hubungi Customer Care di +6221 500611 atau 69811.
You have reached the maximum number of attempts. Please call Customer Care at +6221 500611 or 69811.
2. Anda telah melampaui jumlah upaya TAC. Untuk kemanan, <i>user-ID</i> Internet Banking Anda telah diblokir
You have reached the maximum number of TAC attempts. For security reasons, your Maybank2u User-ID has been blocked.
3. Kode TAC Terkunci. Hubungi Customer Care
TAC is Locked. Please contact Customer Care.
[Gabby] Change was done based on request by Pak Karno and Pak Adit previously:
Existing
Anda telah mencapai jumlah upaya maksimum. Silakan hubungi Customer Care di +6221 500611 atau 69811.
You have reached the maximum number of attempts. Please call Customer Care at +6221 500611 or 69811.
Anda telah mencapai batas pengulangan maksimum. Silakan dengan klik Unlock User ID / TAC untuk membuka kembali ID / TAC Anda
You have reached the maximum number of attempts. Please click Unlock User ID / TAC to open your locked ID / TAC
Anda telah melampaui jumlah upaya TAC. Untuk kemanan, <i>user ID</i> Internet Banking Anda telah diblokir
You have reached the maximum number of TAC attempts. For security reasons, your Maybank2u User-ID has been blocked.
Changes
Anda telah mencapai batas pengulangan TAC maksimum. Untuk kemanan, <i>user ID</i> M2U Anda telah dinon-aktifkan. You have reached the maximum number of TAC attempts. For security reasons, your M2U has been blocked.
Kode TAC Terkunci. Hubungi Customer Care
TAC is Locked. Please contact Customer Care.
Kode TAC Terkunci. Silakan klik Unlock User ID / TAC untuk membuka kembali ID / TAC Anda
TAC is Locked. Please click Unlock User ID / TAC to open your locked ID / TAC
TAC Locked
User can still doing transaction even though s/he already put wrong TAC number 3 times. please set user to invalid session
[Gabby] Unable to replicate the issue. Attached; key in with correct TAC for the 4th time and user will not able to continue. Tested as well in profile management.
#2
Updated by Zahir Abd Latif over 6 years ago
Tommy, Mar 21, 2018 06:54 PM:-
Dear Mbak Bella,
Deployment Guidelines for M2U & RMBP :
/IBM/SHARE FOLDER/M2U v2.14 (SCP ID 4377, Forgot User ID, RMBP GoPay Railink)/3 - Deployment Guidelines
#3
Updated by Zahir Abd Latif over 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.