Support #8310

SCP ID :##4469##] : Change password at profile management return PASSWORD EXPIREX

Added by Zahir Abd Latif over 6 years ago. Updated over 6 years ago.

Status:Work Completed-End life cycleStart date:March 20, 2018
Priority:NormalDue date:
Assignee:Yap Kah Yan% Done:

100%

Category:RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

please help to check below issue:

Please assist on this matter.

Customer unable to change password at agronet profile management due to error message of "password expired".

Customer's details:

Username:lianliantan

CIF No: 290009809

Full name:TAN LIAN LIAN

IC no:541214045098

Phone no:0162897338

History

#1 Updated by Yap Kah Yan over 6 years ago

  • Assignee changed from Yap Kah Yan to Stephanie Sufrapto

Kindly check what is the issue.

#2 Updated by Stephanie Sufrapto over 6 years ago

  • Status changed from New - Begin Life Cycle to Pending Prod Deployment
  • % Done changed from 0 to 100

there will be enhancement in the upass for checking the password expiry status, this fixes will throw error message when password is expired.

Waiting user to give the timeline to be deployed to production.

For this particular user, query given to ilah to solve it.

#3 Updated by Stephanie Sufrapto over 6 years ago

  • Status changed from Pending Prod Deployment to Work Completed-End life cycle
  • Assignee changed from Stephanie Sufrapto to Zahir Abd Latif

Issue related to issue in the past regarding updating the data, Query not run correctly.

Solution: Will run the query to update the data directly to Database.

#4 Updated by Stephanie Sufrapto over 6 years ago

  • Status changed from Work Completed-End life cycle to Pending Customer Feedback
  • Assignee changed from Zahir Abd Latif to Yap Kah Yan

#5 Updated by Yap Kah Yan over 6 years ago

  • Status changed from Pending Customer Feedback to Work Completed-End life cycle

Chronology:

1. Provided script to Agrobank at 07/02/2014
2. Suspect that UPASS was not restarted after July 2014
3. After July 2014, no user was affected with password expire
3. Provided script to update the password expired flag to false at 22/03/2018 for affected users

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