Support #8310
SCP ID :##4469##] : Change password at profile management return PASSWORD EXPIREX
Status: | Work Completed-End life cycle | Start date: | March 20, 2018 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Yap Kah Yan | % Done: | 100% | |
Category: | RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
please help to check below issue:
Please assist on this matter.
Customer unable to change password at agronet profile management due to error message of "password expired".
Customer's details:
Username:lianliantan
CIF No: 290009809
Full name:TAN LIAN LIAN
IC no:541214045098
Phone no:0162897338
History
#1 Updated by Yap Kah Yan over 6 years ago
- Assignee changed from Yap Kah Yan to Stephanie Sufrapto
Kindly check what is the issue.
#2 Updated by Stephanie Sufrapto over 6 years ago
- Status changed from New - Begin Life Cycle to Pending Prod Deployment
- % Done changed from 0 to 100
there will be enhancement in the upass for checking the password expiry status, this fixes will throw error message when password is expired.
Waiting user to give the timeline to be deployed to production.
For this particular user, query given to ilah to solve it.
#3 Updated by Stephanie Sufrapto over 6 years ago
- Status changed from Pending Prod Deployment to Work Completed-End life cycle
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
Issue related to issue in the past regarding updating the data, Query not run correctly.
Solution: Will run the query to update the data directly to Database.
#4 Updated by Stephanie Sufrapto over 6 years ago
- Status changed from Work Completed-End life cycle to Pending Customer Feedback
- Assignee changed from Zahir Abd Latif to Yap Kah Yan
#5 Updated by Yap Kah Yan over 6 years ago
- Status changed from Pending Customer Feedback to Work Completed-End life cycle
Chronology:
1. Provided script to Agrobank at 07/02/2014
2. Suspect that UPASS was not restarted after July 2014
3. After July 2014, no user was affected with password expire
3. Provided script to update the password expired flag to false at 22/03/2018 for affected users