Support #8315
SCP ID :##4474##] : Issue in Reset password and security question
| Status: | Closed - End of life cycle | Start date: | March 21, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please investigate on the failed resetting the password and security issue reported by 2 customer. Error page encountered with 'Verification Failed. Reject Code 9001'
Debit Card no : 4678039600000062
Account no :001102027267
Time of trnx : 10:45AM
Date of trnx :20/3/2018
Debit Card no : 4678039700148290
Account no :001142014798
Time of trnx : 10:50AM
Date of trnx :20/3/2018
Please find the logs at below path:
\\10.20.8.35\internet banking\IB_Issues_and_Logs\20032018_ib_logs
History
#1
Updated by Zahir Abd Latif over 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Mar 21, 2018 06:38 PM:-
From investigation. We notice power card unable to verify atm card no and pin and return error code. Please check at power card site to investigate this issue. Please refer log below for details
Log
10:33:12,522 INFO [STDOUT] Request Msg: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><hpsService xmlns="http://hps.ws.service/"><login xmlns="">kfhib</login><passwd xmlns="">kfh1234</passwd><functionName xmlns="">CARD_NO_PIN_VERIFY</functionName><args xmlns=""><ns1:String xmlns:ns1="http://hps.ws.service/types/">4678039600000062</ns1:String><ns2:String xmlns:ns2="http://hps.ws.service/types/">B71718A05AAD0F12</ns2:String><ns3:String xmlns:ns3="http://hps.ws.service/types/"></ns3:String><ns4:String xmlns:ns4="http://hps.ws.service/types/"></ns4:String><ns5:String xmlns:ns5="http://hps.ws.service/types/"></ns5:String><ns6:String xmlns:ns6="http://hps.ws.service/types/"></ns6:String><ns7:String xmlns:ns7="http://hps.ws.service/types/"></ns7:String><ns8:String xmlns:ns8="http://hps.ws.service/types/"></ns8:String></args></hpsService></soapenv:Body></soapenv:Envelope>
10:33:12,541 INFO [STDOUT] Response Msg = <HPSRESULT><RETURN_STATUS>-1</RETURN_STATUS><p_client_code>12737</p_client_code><p_error_code>01</p_error_code><p_error_message>ERROR CALL HSM C PROGRAM</p_error_message></HPSRESULT>
and
10:06:16,756 INFO [STDOUT] Request Msg: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><hpsService xmlns="http://hps.ws.service/"><login xmlns="">kfhib</login><passwd xmlns="">kfh1234</passwd><functionName xmlns="">CARD_NO_PIN_VERIFY</functionName><args xmlns=""><ns1:String xmlns:ns1="http://hps.ws.service/types/">4678039700148290</ns1:String><ns2:String xmlns:ns2="http://hps.ws.service/types/">8DD51693BED3C0BA</ns2:String><ns3:String xmlns:ns3="http://hps.ws.service/types/"></ns3:String><ns4:String xmlns:ns4="http://hps.ws.service/types/"></ns4:String><ns5:String xmlns:ns5="http://hps.ws.service/types/"></ns5:String><ns6:String xmlns:ns6="http://hps.ws.service/types/"></ns6:String><ns7:String xmlns:ns7="http://hps.ws.service/types/"></ns7:String><ns8:String xmlns:ns8="http://hps.ws.service/types/"></ns8:String></args></hpsService></soapenv:Body></soapenv:Envelope>
10:06:16,781 INFO [STDOUT] Response Msg = <HPSRESULT><RETURN_STATUS>-1</RETURN_STATUS><p_client_code>107369</p_client_code><p_error_code>01</p_error_code><p_error_message>ERROR CALL HSM C PROGRAM</p_error_message></HPSRESULT>
#2
Updated by Zahir Abd Latif over 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.