Support #8330

SCP ID :##4477##] : RE: 20180323/MY/RCMS/Unable to Authorise User Reset Password

Added by Zahir Abd Latif over 6 years ago. Updated over 6 years ago.

Status:Work Completed-End life cycleStart date:March 23, 2018
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Can u assist to check issue reported below

User request password for:

1. MYPOARES1A

2. MYHAPPYW1A

3. MYGLOBAI2A

4. MYEXAROL3A

Authorise User ID:

00066437, 00086884

Same error message when approving above ID

History

#1 Updated by Zahir Abd Latif over 6 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
  • % Done changed from 0 to 100

Stephanie, Mar 23, 2018 04:56 PM:-

Hi Mohanna,

We found the issue happened when sending sms, and hit the error transaction log is full. Below is the snippet, kindly check with DBA regarding this.

[3/23/18 14:35:06:662 MYT] 00000035 SystemOut     O Error ---> The transaction log for database 'bluezone360' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.
databases Exception class : com.microsoft.sqlserver.jdbc.SQLServerException, class method : makeFromDatabaseError, line number : -1
com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(Unknown Source)
com.microsoft.sqlserver.jdbc.IOBuffer.processPackets(Unknown Source)
com.microsoft.sqlserver.jdbc.SQLServerStatement.sendExecute(Unknown Source)
com.microsoft.sqlserver.jdbc.SQLServerStatement.doExecuteUpdate(Unknown Source)
com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.executeUpdate(Unknown Source)
net.penril.cas.service.integration.SMSmgc.sendSMSthroughMGC(SMSmgc.java:293)
net.penril.cas.service.impl.AuthenticationServiceImpl.sendNotification(AuthenticationServiceImpl.java:644)

Thank you

#2 Updated by Stephanie Sufrapto over 6 years ago

  • Status changed from Pending Customer Feedback to Work Completed-End life cycle

User update: Issue cause by connection issue to SMS database.

Issue solved.

You may close the issue. Thanks

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