Support #8330
SCP ID :##4477##] : RE: 20180323/MY/RCMS/Unable to Authorise User Reset Password
Status: | Work Completed-End life cycle | Start date: | March 23, 2018 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | - | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Can u assist to check issue reported below
User request password for:
1. MYPOARES1A
2. MYHAPPYW1A
3. MYGLOBAI2A
4. MYEXAROL3A
Authorise User ID:
00066437, 00086884
Same error message when approving above ID
History
#1 Updated by Zahir Abd Latif over 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Stephanie, Mar 23, 2018 04:56 PM:-
Hi Mohanna, We found the issue happened when sending sms, and hit the error transaction log is full. Below is the snippet, kindly check with DBA regarding this. [3/23/18 14:35:06:662 MYT] 00000035 SystemOut O Error ---> The transaction log for database 'bluezone360' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys. databases Exception class : com.microsoft.sqlserver.jdbc.SQLServerException, class method : makeFromDatabaseError, line number : -1 com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(Unknown Source) com.microsoft.sqlserver.jdbc.IOBuffer.processPackets(Unknown Source) com.microsoft.sqlserver.jdbc.SQLServerStatement.sendExecute(Unknown Source) com.microsoft.sqlserver.jdbc.SQLServerStatement.doExecuteUpdate(Unknown Source) com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.executeUpdate(Unknown Source) net.penril.cas.service.integration.SMSmgc.sendSMSthroughMGC(SMSmgc.java:293) net.penril.cas.service.impl.AuthenticationServiceImpl.sendNotification(AuthenticationServiceImpl.java:644) Thank you
#2 Updated by Stephanie Sufrapto over 6 years ago
- Status changed from Pending Customer Feedback to Work Completed-End life cycle
User update: Issue cause by connection issue to SMS database.
Issue solved.
You may close the issue. Thanks