Support #8336
SCP ID :##4481##] : Open KFH Gold Account-i via KFH Online - unsuccessful
Status: | Closed - End of life cycle | Start date: | March 27, 2018 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Customer tried to open KFH Gold Account-i via KFH Online but it was unsuccessful.
Details as follows:
Account No : 012142005535
Date / Time : 15-3-2018 / 3.30pm
History
#1 Updated by Zahir Abd Latif over 6 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Chee Ping, Mar 27, 2018 05:08 PM:-
Hi Shahrulnizam I found that there is error throw when accessing phoenix database. Please help check on phoenix about the permission denied error below. Root Cause: PhoenixTPIGoldOpen exec atm..atm_tpi_processing '''D'',''mosaic'',''Phoenix'',''2018-03-15'',''ANYTHING'',''SALEHUDIN BIN RAHMAN'',NULL,NULL','878,12,1,NULL','CUS ''S'',NULL,NULL,NULL,NULL,NULL, 107307','DEP ''A'',''315'',NULL,1,NULL,12,NULL,878,NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL,','NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL,','NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL','SMT NULL,''04'',NULL, NULL,1,NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL' <Mar 15, 2018 3:30:48 PM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg> <MsgHeader> <ErrorMessage>EXECUTE permission denied on object psp_snd_cus, database phoenix, owner dbo</ErrorMessage> <ResponseCode>9999</ResponseCode> </MsgHeader> <MsgBody> <Records/> </MsgBody> </Msg>>
Issue closed in SCP.