Support #8336

SCP ID :##4481##] : Open KFH Gold Account-i via KFH Online - unsuccessful

Added by Zahir Abd Latif over 6 years ago. Updated over 6 years ago.

Status:Closed - End of life cycleStart date:March 27, 2018
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Customer tried to open KFH Gold Account-i via KFH Online but it was unsuccessful.

Details as follows:

Account No : 012142005535

Date / Time : 15-3-2018 / 3.30pm

History

#1 Updated by Zahir Abd Latif over 6 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Chee Ping, Mar 27, 2018 05:08 PM:-

Hi Shahrulnizam

I found that there is error throw when accessing phoenix database. Please help check on phoenix about the permission denied error below.

Root Cause:
PhoenixTPIGoldOpen exec atm..atm_tpi_processing '''D'',''mosaic'',''Phoenix'',''2018-03-15'',''ANYTHING'',''SALEHUDIN BIN RAHMAN'',NULL,NULL','878,12,1,NULL','CUS ''S'',NULL,NULL,NULL,NULL,NULL,
107307','DEP ''A'',''315'',NULL,1,NULL,12,NULL,878,NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 
NULL, NULL, NULL,','NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 
NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL,','NULL, 
NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL,
 NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL','SMT NULL,''04'',NULL, NULL,1,NULL, 
NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL' 
<Mar 15, 2018 3:30:48 PM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
  <MsgHeader>
    <ErrorMessage>EXECUTE permission denied on object psp_snd_cus, database phoenix, owner dbo</ErrorMessage>
    <ResponseCode>9999</ResponseCode>
  </MsgHeader>
  <MsgBody>
    <Records/>
  </MsgBody>
</Msg>>

Issue closed in SCP.

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