Support #8364
SCP ID :##4498##] : CANNOT LOGIN APPROVER (ID : 0197478 - KELAB SUKAN DAN REKREASI BIO-XCELL MALAYSIA)
| Status: | Closed - End of life cycle | Start date: | April 06, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer cannot login his approver account. When login, error appear "inactive security token.’
Already try to revoke & reassign the token, then Active Back new security token, error appear 'unknown error'
kindly check & assist.
below customer details :
KELAB SUKAN DAN REKREASI BIO-XCELL MALAYSIA
History
#1
Updated by Stephanie Sufrapto over 6 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Error Code 99.
May be cause Wrong OTP. ask izzati to ask user to retry or check with SM team.
#2
Updated by Stephanie Sufrapto over 6 years ago
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
#3
Updated by Zahir Abd Latif over 6 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle
Issue closed in SCP.