Support #8366
SCP ID :##4500##] : Customer Unable to Register KFHOnline
| Status: | Closed - End of life cycle | Start date: | April 09, 2018 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please check on complaint received as one of our customers was unable to register KFHOnline due to wrong code in the registration page. He entered few times based on the code displayed however, system keep prompting that he entered the wrong code.
Below is the details:
Account No.
: 001106005943
Date
: 28/3/2018
Time
: Tried to register from 1:30pm till 2:00pm
Please find the log at below path:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\28032018_ib
We have transferred log files to \\10.20.8.35\internet banking\IB_Issues_and_Logs\05042018_ib_logs.
History
#1
Updated by Zahir Abd Latif over 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Apr 9, 2018 02:06 PM:-
Salam Ashikin/Shahrul From our investigation. We found power card return error when verify atm card. Please refer log below for details:- log 13:20:56,738 INFO [STDOUT] Request Msg: <?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><hpsService xmlns="http://hps.ws.service/"><login xmlns="">kfhib</login><passwd xmlns="">kfh1234</passwd><functionName xmlns=" ">CARD_NO_PIN_VERIFY</functionName><args xmlns=""><ns1:String xmlns:ns1="http://hps.ws.service/types/" >4678039700148019</ns1:String><ns2:String xmlns:ns2="http://hps.ws.service/types/">81CD1B1E4BC0AD65</ns2:String><ns3:String xmlns:ns3="http://hps.ws.service/types/"></ns3:String> <ns4:String xmlns:ns4="http://hps.ws.service/types/"></ns4:String><ns5:String xmlns:ns5="http://hps.ws.service/types/"></ns5:String><ns6:String xmlns:ns6="http://hps.ws.service/types/"></ns6:String> <ns7:String xmlns:ns7="http://hps.ws.service/types/"></ns7:String><ns8:String xmlns:ns8="http://hps.ws.service/types/"></ns8:String></args></hpsService></soapenv:Body></soapenv:Envelope> 13:20:56,764 INFO [STDOUT] Response Msg = <?xml version='1.0' encoding='UTF-8'?><HPSRESULT><RETURN_STATUS>-1</RETURN_STATUS><p_client_code>107643</p_client_code><p_error_code>01< /p_error_code><p_error_message>ERROR CALL HSM C PROGRAM</p_error_message></HPSRESULT>
#2
Updated by Zahir Abd Latif over 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.