Support #8494
SCP ID :##4568##] : Customer unable to login his agronet due to session expired
| Status: | Closed - End of life cycle | Start date: | May 14, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to login his agronet due to session expired. Customer did try to clear browsing history and use several browser but the error message of session expired keep showing.
Below are the customer's details:
User Name: mandumyati
Customer Name: MUHAMAD HIRMAN BIN MUKHTAR
Customer ID: 751122015487
CIF No: 221156464
TAC Mobile No.: 60172722049
Time stamp: 14/05/18; 01:30PM
Please assist to check.
History
#1
Updated by Stephanie Sufrapto over 6 years ago
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Issue cause by HOST return empty account number as highlighted below
[2018-05-14 13:29:51,697 INFO](com.ib.message.common.MsgUtils) - parsed response - class com.ib.message.response.inquiry.AccountSummaryByCifResponse:{CUSTOMER_NUMBER=221156464, NUMBER_OF_ACCOUNT=[{ACCOUNT_TYPE=D, ACCOUNT_NUMBER=1007391000062696, ACCOUNT_RELATIONSHIP=AC, ACCOUNT_NUMBER2=0001007391000062696, TYPE_DESC=Qard APi Statemnt, RELATIONSHIP_DESC=Associate Company, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=538.48, ACCOUNT_STATUS=ACTIVE, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=4}, {ACCOUNT_TYPE=G, ACCOUNT_NUMBER=3007391000018600, ACCOUNT_RELATIONSHIP=AC, ACCOUNT_NUMBER2=0003007391000018600, TYPE_DESC=FIXED-DEP GROUP, RELATIONSHIP_DESC=Associate Company, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=42000.00, ACCOUNT_STATUS=ACTIVE, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=4}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=0, ACCOUNT_RELATIONSHIP=PT, ACCOUNT_NUMBER2=0000000000000000000, TYPE_DESC=, RELATIONSHIP_DESC=Partnership, REMARKS=, CURRENCY_TYPE=, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=ACTIVE, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47391015813600000, ACCOUNT_RELATIONSHIP=PT, ACCOUNT_NUMBER2=0047391015813600000, TYPE_DESC=WCF-i PURCHASE PKS, RELATIONSHIP_DESC=Partnership, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=140863.01, ACCOUNT_STATUS=ACTIVE, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=S, ACCOUNT_NUMBER=2007392000046550, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0002007392000046550, TYPE_DESC=Simp Qard, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=50.70, ACCOUNT_STATUS=ACTIVE, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=1}, {ACCOUNT_TYPE=T, ACCOUNT_NUMBER=3007391000018618, ACCOUNT_RELATIONSHIP=AC, ACCOUNT_NUMBER2=0003007391000018618, TYPE_DESC=Maturity Profit, RELATIONSHIP_DESC=Associate Company, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=42000.00, ACCOUNT_STATUS=ACTIVE, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=4}]
#2
Updated by Zahir Abd Latif over 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
#3
Updated by Zahir Abd Latif over 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.