Support #8616
[SCP ID :##4598 ##] : Customer Unable to Activate Token (URGENT)
| Status: | Closed - End of life cycle | Start date: | June 20, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi Hafiz,
Kindly attend below request.
Customer tried 3 times to activate his token but still failed. Details as per below:- Company Name: AL-CATALY PLT Contact Person: MOHD HENDRA BIN HASSAN Error: Your secure pass is inactive, please proceed to reset secure pass for activation. User Name : Mohd Hendra Bin Hassan Autocare Case Id#59034 Secure pass serial no : 2778679013 (New token)
Thank you.
History
#1
Updated by Zahir Abd Latif about 6 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Alen, Jun 27, 2018 12:10 PM:-
Hi Chee Ping, Unassigned the required token from UPASS. Token got reassigned/activated. Customer can login without any issues now This case got closed now.
Issue closed in SCP.