Support #8618
SCP ID :##4600 ##] : 20180620 Customer unable to login Corporate Admin account
| Status: | Closed - End of life cycle | Start date: | June 21, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi Stephanie,
Kindly attend below request.
Kindly assist on this matter, Customer unable to login Corporate Admin account. The system keep loading after he enter TAC number. Below are the details; Company Details: Company Id : 501 CIF Number : 280573085 Company Name : SASA PADUNIAGA CA Details: User ID : 937 Username : sasapaduniaga Full Name : AMIR ANAQI BIN NOR AZIZ Tel No : 0149857143 ID No : 910509015313 Role : Corporate Administrator User Status : ACTIVE FTL Completed : Yes Time stamp : 20/06/2018, 9.30 am – 9.45am \\172.16.51.35\Production_logs\logs
Thank you.
History
#1
Updated by Stephanie Sufrapto about 6 years ago
- Status changed from New - Begin Life Cycle to Pending Prod Deployment
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Issue cause by deadlock, system unable to update BIB_USER table
one the solution to solve deadlock has deployed to production, waiting for another solution (Shrinking database) to be configure at production.
Please close this issue for now.
Thank you
#2
Updated by Zahir Abd Latif almost 6 years ago
- Status changed from Pending Prod Deployment to Closed - End of life cycle
Issue closed in SCP.