Support #8640
SCP ID :##4613##] : 20180611/Prod/RCMS/MY/MYDRBHIC/unable to login -01N4MJKDI
| Status: | Closed - End of life cycle | Start date: | June 28, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
From the investigation it’s found that RCAS respond to RCMS with code 10.
Below is the spool result:
LOGIN_TIME CORP ID Provider User Id RCAS Response
12-JUN-18 02.41.18.000000000 PM ASIA/KUALA_LUMPUR MYDRBHIC MY MYDRBHIC2C 10
12-JUN-18 12.17.10.000000000 PM ASIA/KUALA_LUMPUR MYDRBHIC MY MYDRBHIC2C 10
Below is the code mapping for RCAS login response from FSD RCAS_SDS version 3.4.pdf (Page: 48)
History
#1
Updated by Stephanie Sufrapto about 6 years ago
- Status changed from New - Begin Life Cycle to Pending Prod Deployment
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Issue caused there is some data not complete when create this user. We not sure what is the cause of this since the user created in 2014.
2 option gave to maybank:
1. Create the new user (we recommend this one for safety reason)
2. Run the query to update the table. (Query will be adding new column not editing some data)
Waiting for maybank to decide
#2
Updated by Zahir Abd Latif about 6 years ago
- Status changed from Pending Prod Deployment to Closed - End of life cycle
m2e.mysupport, Jul 17, 2018 09:45 AM:-
Thank you for the explanation. We will create new user for the impacted customer as per option 1.
Issue closed in SCP.