Support #8655

SCP ID :##4619##] : IBG issue : Bulk Payment Transfer on 29/06/2018

Added by Zahir Abd Latif about 6 years ago. Updated over 5 years ago.

Status:Closed - End of life cycleStart date:July 04, 2018
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

IBG Bulk Payment performed on 26/06/2018 amount of RM 3,660.01 & 27/06/2018 amount of RM1,582.30 with status “Accepted”

However the said fund not credited to customer’s account

They had redo the IBG transaction thru Bulk payment on 29 June 2018 but the result still same (the fund not credited to customer’s account )

1- RM3,660.01 - IBG performed on 26/06/2018 and redo on 29 June 2018 (All transaction status is Accepted)

2- RM1582.30 - IBG performed on 27/06/2018 and redo on 29 June 2018 (All transaction status is Accepted)

3- RM5,623.35 - IBG performed on 29/06/2018 – ( 1 IBG payment’ status is Successful due to Beneficiary Bank is KFHMB, and the rest payment’s status is Accepted)

PFA for the above reference

Since customer have a huge transaction pending to perform so please assist ASAP pls

IBG REFUND COSHARE 29062018 RM1,582.30 -REDO.csv Magnifier (1.02 KB) Zahir Abd Latif, July 04, 2018 14:18

IBG TRANSACTION - RM5623.35.csv Magnifier (1.75 KB) Zahir Abd Latif, July 04, 2018 14:18

REFUND IDSB VIA IBG 29062018 -RM1582.30.csv Magnifier (928 Bytes) Zahir Abd Latif, July 04, 2018 14:18

History

#1 Updated by Zahir Abd Latif about 6 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

Chee Ping, Jul 6, 2018 11:54 AM:-

For the temporary solution, you need to execute first to allow other customer able to perform bulk ibg, because this transaction record will affect others customer that perform bulk ibg also.

Gautam,Jul 12, 2018 02:55 PM:-

Customer  re-initiated the bulk payment with the new date and it was successful.
Penril team to  work on permanent fix to have exception handling during non generation of sequence number.

#2 Updated by Zahir Abd Latif over 5 years ago

  • Status changed from Development / Work In Progress to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue closed in SCP.

Also available in: Atom PDF