Support #8664
SCP ID :##4623##] : CA unable to create user viewer.
| Status: | Work Completed-End life cycle | Start date: | July 06, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer unable to create user viewer.
The error keep shown " You have left the browser idle for more than 5 minutes. Please login again.".
Already tried to clear cache, use different browser still the same error occurred.
Error:
[06/07/2018] [17:24:26:071] [INFO] [MsgUtils]:869 - parsed response - class com.ib.message.response.inquiry.AccountSummaryByCifResponse:{CUSTOMER_NUMBER=170117182, NUMBER_OF_ACCOUNT=[{ACCOUNT_TYPE=S, ACCOUNT_NUMBER=2007021000006672, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0002007021000006672, TYPE_DESC=Simp. Al-Mudharaba, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=142141.77, ACCOUNT_STATUS=DORMANT, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=1}, {ACCOUNT_TYPE=S, ACCOUNT_NUMBER=2007021000053130, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0002007021000053130, TYPE_DESC=, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=DORMANT, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}]}
[06/07/2018] [17:24:26:118] [DEBUG] [IntegrationProcessService]:365 - errorCode:AA
[06/07/2018] [17:24:26:196] [ERROR] [IBControllerAction]:538 -
com.ib.common.error.exception.IBServiceException:
at com.ib.common.error.handler.IBErrorHandler.createServiceException(IBErrorHandler.java:115)
at my.com.bib.enterprise.services.bib114_administration.user.UserManagementCreateStep3Service.executeService(UserManagementCreateStep3Service.java:159)
at my.com.bib.controller.actions.bib114_administration.user.UserManagementCreateStep3Action.execute(UserManagementCreateStep3Action.java:47)
History
#1
Updated by Stephanie Sufrapto about 6 years ago
- Status changed from New - Begin Life Cycle to Pending Prod Deployment
- % Done changed from 0 to 100
Release patch at
D:\was-workspace\01 Download WAR files from Penril\4623- CA unable to create user viewer
Issue: Failed to grab the value for company name field in account list
Solution: Populate the value to able to grab the company name
#2
Updated by Stephanie Sufrapto about 6 years ago
- Status changed from Pending Prod Deployment to Work Completed-End life cycle
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
Deployed to production. Kindly close this issue