Support #8667
SCP ID :##4625##] : unsuccessful KFH Online registration
Status: | Closed - End of life cycle | Start date: | July 09, 2018 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
We received a call from customer regarding his unsuccessful KFH Online registration.
FYI, the mobile number are exists in core & card system.
Please advise
Details
Date / TIme : 21-June-2018 12 PM - 1 PM
Log file : \\10.20.8.35\Internet Banking\IB_Issues_and_Logs\21062018_ib_logs
History
#1 Updated by Zahir Abd Latif about 6 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Jul 10, 2018 11:46 AM:-
From our investigation. Phoenix unable to provide mobile no that IB system requested. Please refer log for details. LOG JNDI: PhoenixDS PhoenixTPIRequestMobileNo exec atm..atm_tpi_processing '''RC'',''mosaic'',''Phoenix'',''2018-06-21'',''ANYTHING'',NULL,NULL,NULL','878,8,1,NULL','CUS ''A'',NULL,NULL,109399,NULL,NULL,NULL' <Jun 21, 2018 11:53:55 AM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg> <MsgHeader> <ErrorMessage>JZ0R2: No result set for this query.</ErrorMessage> <ResponseCode>9999</ResponseCode> </MsgHeader> <MsgBody> <Records/> </MsgBody>
Issue closed in SCP.