Support #8667

SCP ID :##4625##] : unsuccessful KFH Online registration

Added by Zahir Abd Latif about 6 years ago. Updated about 6 years ago.

Status:Closed - End of life cycleStart date:July 09, 2018
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

We received a call from customer regarding his unsuccessful KFH Online registration.

FYI, the mobile number are exists in core & card system.

Please advise

Details

Date / TIme : 21-June-2018 12 PM - 1 PM

Log file : \\10.20.8.35\Internet Banking\IB_Issues_and_Logs\21062018_ib_logs

History

#1 Updated by Zahir Abd Latif about 6 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Jul 10, 2018 11:46 AM:-

From our investigation. Phoenix unable to provide mobile no that IB system requested. Please refer log for details.

LOG

JNDI: PhoenixDS

  PhoenixTPIRequestMobileNo exec atm..atm_tpi_processing '''RC'',''mosaic'',''Phoenix'',''2018-06-21'',''ANYTHING'',NULL,NULL,NULL','878,8,1,NULL','CUS ''A'',NULL,NULL,109399,NULL,NULL,NULL' 
<Jun 21, 2018 11:53:55 AM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
  <MsgHeader>
    <ErrorMessage>JZ0R2: No result set for this query.</ErrorMessage>
    <ResponseCode>9999</ResponseCode>
  </MsgHeader>
  <MsgBody>
    <Records/>
  </MsgBody>

Issue closed in SCP.

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